Legal Office Operations Lead — Client Care & Admin

SMB Team; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

On-site role in Grayslake

Collaborative team environment

Job summary

SMB Team seeks a proactive operations leader for our Grayslake, Illinois law firm. You will streamline operations, support the owner, and manage office systems to deliver exceptional client care.

The role emphasizes organizational excellence, professional communication, and accountability in a fast-growing firm. On-site hours are 8:30 a.m.–5:00 p.m., Monday–Friday, with a competitive base salary and regular reviews.

Qualifications

• Advanced computer proficiency and strong client communication.
• Highly organized with accountability and onboarding guidance.
• Law firm experience required; ability to draft basic legal documents.
• On-site role in Grayslake, IL; standard business hours.

Responsibilities

• Streamline operations to support growth.
• Manage the owner’s calendar and office systems.
• Oversee client communications and phone support.
• Draft basic legal documents.
• Onboarding clients with clarity and care.
• Follow up on accounts receivable.
• Develop forms and processes as needed.
• Support attorneys as needed.

Skills

Computer proficiency

Empathy

Professionalism

Organizational skills

Client relations

Phone communication

Email communication

Active listening

Accountability

Creative thinking

Education

High school diploma or equivalent

College degree preferred

Job description

SMB Team seeks a proactive operations leader for our Grayslake, Illinois law firm. You will streamline operations, support the owner, and manage office systems to deliver exceptional client care.

The role emphasizes organizational excellence, professional communication, and accountability in a fast-growing firm. On-site hours are 8:30 a.m.–5:00 p.m., Monday–Friday, with a competitive base salary and regular reviews.