Office Administrator

Leading Roofing Services Provider – Franklin, TN; Franklin (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

A well-established roofing and construction company in Middle Tennessee is seeking a detail-oriented Office Administrator to manage phone communications, customer relations, and administrative tasks. This full-time role offers competitive benefits, including 401(k) matching and comprehensive insurance, in a supportive work environment focused on professional growth.

Benefits

401(k) matching

Bonus based on performance

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• Prior experience in office administration or support roles.
• Comfortable handling phone communication.
• Proficient in QuickBooks and Microsoft Office.

Responsibilities

• Manage a high volume of inbound calls and customer inquiries.
• Process invoices and manage accounts payable/receivable.
• Coordinate scheduling for inspections and service appointments.

Skills

Communication

Organization

Attention to detail

Customer Service

Discretion

Education

Experience in office administration

Tools

QuickBooks

Microsoft Office

CRM systems

Job description

Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company Overview

A well-established roofing and construction company in Middle Tennessee is seeking a detail-oriented, proactive Office Administrator to support day-to-day operations. Our team is passionate about providing exceptional service to residential clients while fostering a collaborative and high-performance internal culture.

We are a trusted name in our industry, backed by national resources but locally operated. Our mission is to support homeowners during important repairs and renovations with professionalism, efficiency, and care.

Position Summary

This is a phone-heavy, front-line administrative position ideal for someone who thrives in a structured environment, enjoys multitasking, and is highly skilled in communication. The Office Administrator will manage all incoming calls, maintain customer records, coordinate scheduling, and handle bookkeeping tasks.

Discretion is critical in this role—you’ll be working with sensitive financial, customer, and operational information daily. A high level of confidentiality, attention to detail, and professionalism is required.

Key Responsibilities

Phone Management: Handle a high volume of inbound calls and direct inquiries promptly and professionally

Customer Service: Serve as the first point of contact for homeowners and partners, ensuring excellent follow-through and communication

Administrative Tasks: Enter customer information into the CRM, maintain project schedules, and support the day-to-day needs of the team

Bookkeeping: Process invoices, manage accounts payable and receivable using QuickBooks

Scheduling: Coordinate inspections, service appointments, and internal meetings

Office Maintenance: Order and track office supplies, keep the workspace organized

Documentation: Maintain accurate records and digital filing systems with confidentiality

Team Support: Assist ownership and operations with administrative support as needed

Cross-Functional Collaboration: Communicate clearly with the field, sales, and production teams

Qualifications

Prior experience in office administration, customer service, or support roles

High comfort level handling phone communication throughout the day

Proficiency in QuickBooks, Microsoft Office (especially Excel), and CRM systems

Strong organizational skills and keen attention to detail

Excellent written and verbal communication skills

Ability to handle confidential information with discretion

Self-starter who is dependable, adaptable, and team-oriented

Schedule

Full-Time | Monday–Friday, 8:00 AM – 5:00 PM

This is an in-office position located in Middle Tennessee

Benefits & Perks

Competitive base salary

Bonus and performance-based incentives

Comprehensive medical, dental, and vision insurance

401(k) with company match

Paid time off (including 2 weeks after 6 months of employment)

Paid office closure between Christmas and New Year’s

Flexible scheduling accommodations

Hands-on training and mentorship

Supportive, growth-oriented work environment

If you are an organized, confident communicator who thrives in an administrative role and values discretion, we’d love to connect with you.