Office Administrator

BetterCertify; Denver (CO); On-site; USD 50,000 - 60,000; Full time

Job summary

BetterCertify, a leading educational company, seeks a highly organized Office Administrator to enhance its daily operations in Denver. The role focuses on ensuring smooth logistics, supporting instructors and students, and maintaining a welcoming environment. Ideal candidates are proactive problem-solvers with proven experience in client-facing roles, eager to contribute positively in a fast-paced setting.

Benefits

401(K) Match: 4% after 1 year

Paid Time Off: 9 paid holidays + 2 weeks accrued vacation

Qualifications

• Experience in a client-facing environment is preferred.
• Tech-savvy with experience in office management software.
• Ability to manage multiple responsibilities effectively.

Responsibilities

• Serve as the first point of contact for visitors and clients.
• Manage class scheduling, student communications, and certification processing.
• Support instructors and students in various training environments.

Skills

Attention to detail

Problem-solving

Communication

Customer service

Education

4+ years in office administration or client services role

Tools

Canvas

Airtable

Microsoft 365

Slack

Adobe

Zoom

Quickbooks

WooCommerce

Job description

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This range is provided by BetterCertify. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

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About the Role:

We are looking for a highly organized and detail-oriented Office Administrator to support our daily operations and ensure seamless coordination across departments. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving, and is proactive in keeping office logistics running smoothly.

As the Office Administrator, your primary tasks will be office administration, customer interactions, and class coordination, ensuring an efficient and welcoming environment for students, clients, and staff. Your responsibilities will include maintaining organized systems, processing class registrations, completions, and certifications. In addition, you will coordinate training materials and perform daily office functions.

What You Will Do:

• Serve as the first point of contact for visitors, clients, and students, delivering a warm and professional welcome.
• Manage class scheduling logistics, student communications, certification processing, and class completion documentation.
• Support instructors and students in all training environments, both online and in-person.
• Monitor and remove inactive students (more than 45 days of inactivity) and track online student progress daily to ensure transparency and accuracy.
• Review and verify student assignment completion regularly; contact students weekly via email or phone if progress remains stagnant.
• Identify and resolve all other pending statuses on the Canvas Student Dashboard (CSD), maintaining regular (at least weekly) communication to collect missing information.
• Work collaboratively with the team to ensure all training materials, course documents, and online systems are current and accurate.
• Follow documented SOPs for administrative tasks and actively suggest improvements to increase efficiency.
• Handle administrative duties such as answering phone calls, managing inquiries, compiling class materials, printing sign-in sheets, and setting up or tearing down classrooms.
• Collect and process credit card payments accurately and securely in accordance with company procedures.
• Maintain a clean and organized workspace, restock supplies, oversee inventory, and place orders as needed.
• Provide light facility maintenance support, including interior and exterior areas, with special attention to the cleanliness and order of restrooms.

Who You Are:

• A proactive problem-solver with strong attention to detail.
• Comfortable managing multiple responsibilities in a fast-paced and demanding environment.
• Tech-savvy with experience in office management software, scheduling tools, and online platforms.
• A team player who takes initiative and enjoys creating an organized, efficient workspace.
• Excellent communication and customer service skills.
• Comfortable working independently.

Qualifications & Skills:

• 4+ years in office administration or client services role in a client- or student-facing environment
• Preferred skills in Canvas, Airtable, Microsoft 365, Converge, Slack, Adobe, Zoom, Quickbooks, and WooCommerce is a plus
• Detail-oriented with strong communication and problem-solving skills

This is a hands-on role where no two days are the same! If you are someone who takes pride in organization, enjoys working with people, and thrives in a structured yet dynamic environment, we would love to hear from you.

Ready to apply? Send us your resume and a short note about why you are a great fit for this role!

Benefits after 90 days:

• 401(K) Match: 4% after 1 year
• Paid Time Off: 9 paid holidays + 2 weeks accrued vacation

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Education

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