Office Administrative Assistant (Broker Support & Operations)

Coldwell Banker Danforth; Burien (WA); On-site; USD 42,000 - 58,000; Full time

Job summary

Coldwell Banker Danforth is a family-owned, locally operated real estate brokerage backed by a globally recognized brand. You’ll be the calm, capable administrator our brokers rely on across 5 offices, helping 300+ brokers navigate systems and stay productive.

This role is not a typical admin position. You will train brokers on company tools, produce marketing materials, answer calls, and keep office operations running smoothly under pressure.

Qualifications

• Strong organizational skills and attention to detail are essential.
• Clear, professional communication by phone and email.
• Ability to manage multiple priorities with deadlines while staying composed.

Responsibilities

• Support brokers with day-to-day questions, tools, and problem-solving.
• Train brokers on company systems and help them implement those tools in their business.
• Create and assist with marketing materials (social media, flyers, presentations).
• Answer incoming calls and route or resolve requests professionally.
• Track information and support office operations using Excel and internal systems.
• Collaborate with the admin team to support all 5 offices.

Skills

Organizational skills

Attention to detail

Clear communication

Multi-tasking

Team-oriented mindset

Willingness to learn

Tools

Excel

Job description

Coldwell Banker Danforth is a family owned, locally operated real estate brokerage backed by a globally recognized brand. We combine national reach with a collaborative, supportive culture, empowering our team to deliver exceptional service to both brokers and clients.

This is NOT a typical admin role.

You are the person our brokers rely on when things get busy, confusing, or urgent.

You, and the other 4 office’s Administrative Assistants, will help 300+ brokers across all 5 offices navigate systems, solve problems, and keep their business moving forward. Some days are calm. Some are not. You need to be the same person on both days.

If you enjoy helping people, staying organized, and being the calm, capable person others depend on, you’ll thrive here.

What You’ll Actually Do

• Support brokers with day-to-day questions, tools, and problem-solving
• Train brokers on company systems and help them implement those tools in their business
• Create and assist with marketing materials (social media, flyers, presentations)
• Answer incoming calls and route or resolve requests professionally
• Track information and support office operations using Excel and internal systems
• Collaborate with the admin team to support all 5 offices

What Success Looks Like

• Brokers trust you and come to you for help
• You stay organized even when multiple people need something at once
• You communicate clearly and don’t guess when you’re unsure
• You handle pressure without becoming negative or overwhelmed

What This Job Is Not

• Not a role where you can “figure it out as you go” without asking questions
• Not a place for negative attitudes or bringing personal stress into the office

What You Bring

• Strong organizational skills and attention to detail
• Intermediate Excel skills (tracking, organizing, basic formulas)
• Clear, professional communication (phone, email, in person)
• Ability to manage multiple priorities and deadlines
• A positive, team-oriented mindset, even when things get busy
• Willingness to learn new systems and teach others

Bonus (Not Required)

• Experience in real estate or transaction coordination
• Canva or marketing/design experience
• Experience training others on systems or tools

Culture Fit Matters Here

The people who succeed in this role are:

• Positive and steady under pressure
• Resourceful and solutions-focused
• Comfortable working with a wide range of personalities
• Able to de-escalate situations and keep things moving forward
• Growth opportunities within a multi-office, nationally recognized brokerage

Hiring Process

We are focused on quality over quantity.

Applicants will be asked to:

• Provide a typing test
• Participate in a structured interview process