Counter Sales-HVAC & Appliance

Dlpartsco; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Opportunities to learn and grow

Supportive team environment

Long‑term career opportunities within

the company

Job summary

D&L Parts Company is seeking a friendly, detail‑oriented customer service representative in Raleigh. You’ll assist customers at the counter, on the phone, and via email, handling product questions, pricing, orders, returns, and general support.

You’ll also learn HVAC/appliance parts knowledge through hands‑on training and coordinate with warehouse teams to ensure timely deliveries. The role emphasizes strong communication, multitasking in a fast‑paced setting, and a willingness to learn our

Qualifications

• Previous customer service experience preferred.
• HVAC, appliance, warehouse, parts, or distribution experience is a plus — but we’re willing to train the right person.
• Strong communication skills and a customer‑first attitude.
• Dependable team player who enjoys helping others.
• Comfortable using computers and learning new systems.
• Strong attention to detail and ability to multitask in a fast‑paced environment.

Responsibilities

• Welcome and assist customers at the counter, over the phone, and through email.
• Help customers with product questions, pricing, orders, returns, and general support.
• Enter and process sales orders, quotes, returns, and delivery requests accurately.
• Learn HVAC and appliance parts knowledge through hands‑on training.
• Check product availability, pricing, and order status using our computer systems.
• Partner with warehouse and delivery teams to make sure customers receive their orders on time.
• Help pull and package customer orders when needed.
• Maintain an organized, professional, and customer-friendly branch environment.
• Participate in inventory counts, training events, and team initiatives.

Skills

Customer service

Communication

Team player

Attention to detail

Job description

Description

What You’ll Do

• Welcome and assist customers at the counter, over the phone, and through email
• Help customers with product questions, pricing, orders, returns, and general support
• Enter and process sales orders, quotes, returns, and delivery requests accurately
• Learn HVAC and appliance parts knowledge through hands‑on training
• Check product availability, pricing, and order status using our computer systems
• Partner with warehouse and delivery teams to make sure customers receive their orders on time
• Help pull and package customer orders when needed
• Maintain an organized, professional, and customer-friendly branch environment
• Participate in inventory counts, training events, and team initiatives

What We’re Looking For

• Previous customer service experience preferred
• HVAC, appliance, warehouse, parts, or distribution experience is a plus — but we’re willing to train the right person
• Strong communication skills and a customer‑first attitude
• Dependable team player who enjoys helping others
• Comfortable using computers and learning new systems
• Strong attention to detail and ability to multitask in a fast‑paced environment
• Ability to lift up to 75 lbs. with assistance from proper equipment when needed
• Bilingual (English/Spanish) is a plus

Why Join D&L Parts Company?

At D&L, we believe great customer service starts with great people. We’re a team‑focused company that values hard work, reliability, and building long‑term relationships with our customers and employees.

We offer

• Competitive pay
• Benefits package
• Opportunities to learn and grow
• Supportive team environment
• Long‑term career opportunities within the company

If you’re someone who enjoys helping customers, solving problems, and being part of a hardworking team, we’d love to meet you!