Office & Admin Specialist Intermediate

Minnesota Department of Commerce; Twin Lakes (MN); On-site; USD 44,000 - 58,000; Full time

Job summary

Minnesota Department of Commerce seeks an Office & Admin Specialist Intermediate to coordinate front-office operations at the Burnsville location. You will handle public inquiries, route communications, process mail/payments, and support division leadership and inspectors.

The role requires strong customer service, clear written communication, data entry, and proficiency with Word processing and Excel. This on-site position follows a day shift with standard Monday–Friday hours.

Qualifications

• Customer service skills to handle inquiries courteously and effectively.
• Explain procedures clearly so others understand transactions.
• Word processing skills to create and format documents.

Responsibilities

• Receiving and routing public inquiries and complaints.
• Managing the division's main phone lines and shared email accounts.
• Processing incoming mail and payments.
• Coordinating administrative aspects of the Placing in Service program.
• Providing administrative support to Division leadership and staff.

Skills

Customer Service

Communication

Word Processing

Data Entry

Tools

Microsoft Excel

Microsoft Access

Job description

• Telework Eligible: No

Working Title & Job Class: Office & Admin Specialist Intermediate

Agency: Commerce Department

• Job ID: 96615
• Location: Burnsville
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 08/26/2026
• Closing Date: 09/09/2026
• Hiring Agency/Seniority Unit: Commerce Dept / Commerce-AFSCME
• Division/Unit: Weights & Measures Office
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Burnsville
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Weights & Measures Division is responsible for ensuring the accuracy of commercial weighing and measuring devices throughout Minnesota, monitoring fuel quality, and providing precision measurement services to businesses across the state. The primary work location for the position is at the Weights & Measures Division Office in Burnsville, Minnesota.

This position serves as the primary administrative coordination point for the division and provides direct support to the Division Director, management team, inspectors, and the public. The individual in this role is responsible for managing the Division's front office operations and ensuring efficient communication between the public, regulated businesses, and Division staff.

Primary duties include:

• Receiving and routing public inquiries and complaints,
• Managing the Division's main phone lines and shared email accounts,
• Processing incoming mail and payments,
• Coordinating administrative aspects of the Placing in Service program, and
• Providing administrative support to Division leadership and field staff.

The position also assists with maintaining records and tracking program information across multiple internal systems. In addition, the position participates in and supports the Division's safety program.

Minimum Qualifications

• Customer Service skills (phone, in person, written, and electronic correspondence) sufficient to provide courteous effective service to clients/customers.
• Explain the reasons for transactions and procedures, rules, and regulations so that others understand the information they are being given.
• Word processing sufficient to use software to create, format, edit, print, and save a variety of documents, including letters, reports and templates.
• Data Entry skills sufficient to add, maintain, and retrieve information from databases. i.e. Microsoft Excel, Access, and other platforms.
• Apply accurate spelling and grammar in written and electronic communication.

Preferred Qualifications

• Experience coordinating administrative support for regulatory, inspection, or compliance program.
• Experience working with and/or using program tracking or other regulatory databases to monitor requests, complaints, or program activity.
• Experience managing shared phone lines or email inboxes used for public inquiries.
• Strong organizational skills and the ability to manage multiple tasks while maintaining accuracy and attention to detail.

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

Job offer is contingent upon passing reference checks to verify job-related credentials, and a criminal background check prior to appointment.

About Commerce Department

Commerce protects the public interest through a broad range of regulations and programs. We oversee more than 40 industry areas in Minnesota and license about 250,000 professionals and businesses to ensure that their services and products are fair, accessible and comply with state laws.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

Based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.