Dispatch & Office Ops Coordinator

Mr. Rooter of Westchester; Armonk (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Competitive salary

Job summary

Mr. Rooter of Westchester is seeking an organized dispatcher/administrative support professional to handle incoming calls, scheduling, and coordination of plumbing technicians in the Westchester area.

You will maintain records, process work orders, assist customers and vendors, and support management to ensure smooth daily operations. Strong communication and Microsoft Office skills are required; experience with dispatch software is a plus.

Qualifications

• Previous experience in dispatching, customer service, or office administration.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Answer incoming calls professionally and provide exceptional customer service.
• Schedule and dispatch plumbing technicians efficiently based on priority, location, and availability.
• Coordinate daily service appointments and communicate updates with customers and technicians.
• Prepare, review, and process work orders, invoices, and customer documentation.
• Maintain accurate customer records and update information in company software.
• Monitor technician schedules and ensure timely arrival to appointments.
• Follow up with customers regarding service completion, satisfaction, and outstanding matters.
• Assist with permit applications and job coordination when required.
• Communicate with vendors, customers, insurance companies, and property managers as needed.
• Order office supplies and assist with general office administration.
• Support the accounting department with basic administrative tasks, including payment processing and documentation.
• Maintain organized digital and paper filing systems.
• Respond to emails promptly and professionally.
• Work closely with management to ensure smooth daily operations.
• Assist with special projects and perform other administrative duties as assigned.

Skills

Dispatching

Customer service

Office administration

Verbal and written communication

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Mr. Rooter of Westchester is seeking an organized dispatcher/administrative support professional to handle incoming calls, scheduling, and coordination of plumbing technicians in the Westchester area.

You will maintain records, process work orders, assist customers and vendors, and support management to ensure smooth daily operations. Strong communication and Microsoft Office skills are required; experience with dispatch software is a plus.