Office 365 Support Engineer

Court Square Group; Holyoke (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Court Square Group Inc. is seeking an Office 365 Support Engineer to provide onsite support for clients located in the Boston, MA area as well as remotely engaged in Managed Service day to day operations.

The role requires strong expertise in Office 365, Azure AD, Intune, and related technologies, with experience in migration, security, and troubleshooting in a fast-paced environment. You will interact with customers and collaborate with internal teams, with occasional after-hours support.

Qualifications

• Bachelor’s degree in Computer Science or equivalent work experience.
• 5+ years of customer support experience and 2+ years’ experience deploying or supporting Microsoft Office 365 users.
• Strong technical background with mail transport fundamentals (POP/IMAP/SMTP) and networking fundamentals.
• Experience configuring mail clients (Outlook or other) and IT admin skills in Office 365, Active Directory, OS, networking.

Responsibilities

• Provide Office 365 security expertise including Azure AD, Azure Information Protection, Information Rights Management, SSO and MFA.
• Stay current with Office 365 changes, roadmap, releases and third-party solutions.
• Migrate SMB customers to Microsoft Office 365.
• Analyze deployment processes and suggest technology improvements.
• Provide technical support to customers with Intune (Conditional Access, MDM, OneDrive, Office 365 tenancy).
• Maintain responsiveness to customer needs, including after-hours or on-call rotation.

Skills

Office 365 expertise

Azure Active Directory

Intune / MDM

Exchange / Outlook

DNS / MX / SPF

Email security & filtering

Network fundamentals

Customer support

On-call / after-hours

Scripting/automation

Education

Bachelor’s Degree in Computer Science or equivalent

5+ years of customer support experience

2+ years deploying or supporting Office 365

Office 365 certification

MCSE Certification

Tools

MCSE Certification

Job description

Court Square Group Inc. is seeking an Office 365 Support Engineer to provide Onsite support for clients located in the Boston, MA area as well as remotely engaged in Managed Service day to day operations.

Major Duties And Responsibilities

• Provide overall Office 365 security expertise including strong knowledge of Azure Active Directory, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security)
• Stay current of all things Office 365, including changes & updates, roadmap & releases, and third-party solutions
• Migration of SMB customers to Microsoft Office 365
• Analyzing and providing feedback on the deployment process and technology improvements
• Provides technical support directly to customers with Intune (Conditional Access \ Mobile Device Management, OneDrive for Business and Office 365 tenancy
• Being responsive to customer needs, which may sometimes require outside-of normal business hours or our on-call rotation

Communication Skills

• Work effectively and relate well with others including superiors, colleagues, and individuals inside and outside of the company. The employee should exhibit a professional manner in dealing with others and works to maintain constructive working relationships.

Education And/or Experience

• Bachelor’s Degree in Computer Science or similar work experience
• 5+ years of customer support experience and 2+ years’ experience specific to deploying or supporting Microsoft Office 365 users
• Strong technical background, experience with, and understanding of, mail transport fundamentals (POP/IMAP/SMTP), as well as networking fundamentals. Includes, but not limited to: knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection
• Experience with configuring mail clients (Outlook or other)
• High attention to detail with the ability to understand complex workflow systems
• IT administrative working knowledge in: Office 365, Active Directory, Operating Systems, Networking, Personal Computing Devices
• Office 365 certification
• Data Loss Prevention, Archiving, eDiscovery, and Compliance is a plus
• MCSE Communication preferred
• Experience in Microsoft O365, Exchange, Lync and SharePoint certifications is considered
• Microsoft and ITIL Certifications a plus.

Preferred Qualifications

• Life Sciences Industry experience
• Exceptional ability to lead whiteboard sessions presenting technology solutions and business processes to our customers
• Strong consultative, solutions architectural and organizational skills
• Ability to multi-task and work solo within a team environment
• The ability to build scripting and automation tools

Experience

• Active Directory: 1 year (Required)
• Microsoft Outlook: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Azure: 1 year (Preferred)

License/Certification

• MCSE (Preferred)

Job Type: Full-time

Work Location: On the road