Microsoft Office 365 Junior Systems Administrator

AHU Technologies Inc.; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

AHU Technologies Inc is looking for a Microsoft Office 365 Junior Systems Administrator in Washington, DC. You will support the District’s Microsoft Office 365 environment, providing essential end-user support and troubleshooting services.

The ideal candidate should have a Bachelor's degree or equivalent experience and demonstrate well-rounded expertise in Microsoft 365 administration, including Exchange Online and user training. Strong communication skills are essential for this role.

Qualifications

• Well versed in Microsoft 365 administration.
• Experience with client-side troubleshooting for Microsoft 365 services.
• Ability to follow structured migration and onboarding processes.

Responsibilities

• Provide support to end-users for Microsoft 365 services.
• Address and troubleshoot client-side issues related to Microsoft 365.
• Monitor and report on system performance and security.

Skills

Microsoft 365 administration

End-user support

Endpoint management with MDM services

Communication skills

Education

Bachelor's Degree or Equivalent Experience

Tools

Exchange Online

Active Directory

Azure Active Directory (Entra ID)

Microsoft Office Suite (2010, 2013, 2016)

Job description

Job Description

We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end‑user support for Microsoft Office 365 services.

Responsibilities

• Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.
• Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from client Helps and working to resolve tickets efficiently.
• Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
• Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.
• Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
• Develop and deliver user training on Microsoft 365 features, and create documentation to help end-users maximize the platform’s capabilities.
• Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.

Qualifications

• Well versed in Microsoft 365 administration.
• Experience with end‑user support and troubleshooting for Microsoft 365 services.
• Experience with endpoint management using various MDM services (Workspace One, Intune).
• Familiarity with Exchange Online.
• Ability to follow structured migration and onboarding processes.
• Strong communication skills for providing effective user training and support.

Minimum Education

Bachelor's Degree or Equivalent Experience.

Skills Matrix

• Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID). Required 3 Years
• Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID. Required 3 Years
• Experience with Azure AD Connect. Required 3 Years
• Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders. Required 3 Years
• Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11. Required 3 Years
• Troubleshooting Outlook client connectivity issues. Required 3 Years
• Troubleshooting email delivery and email routing issues. Required 3 Years
• Expert-level customer service and client-facing expertise with Office 365. Required 3 Years
• Experience supporting and training end‑users on Outlook 2010, 2013 and 2016 and configure it for new O365 service. Required 3 Years
• Expert knowledge in Outlook 2013, OneDrive, Teams, SharePoint Online and O365 on-line services. Required 3 Years
• Certifications: Microsoft 365 Certified: Administrator Expert. Required
• Bachelor's Degree or Equivalent experience. Required