Office 365 Admin

TechDigital Group; Jackson (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled professional to serve as a Subject Matter Expert for Office 365 services. In this role, you will leverage your expertise in Azure AD, Microsoft Teams, and technical support to enhance service delivery and ensure operational excellence. You will be responsible for managing identity, licensing, and service health while collaborating with business units to drive adoption of new capabilities. This is a fantastic opportunity to make a significant impact in a dynamic environment where your contributions will be valued and recognized. If you're passionate about technology and customer service, this role is for you.

Qualifications

• Strong knowledge of Office 365 and Azure AD with proven technical support experience.
• Excellent communication skills and ability to work in teams.

Responsibilities

• Be the Subject Matter Expert for Office 365 services and manage service requests.
• Conduct Gap Analysis and prioritize remediation actions for Office 365 products.

Skills

Office 365

Azure AD

Microsoft Teams

PowerShell

VoIP

Incident Management

Technical Support

Communication Skills

Job description

Job Responsibilities

1. Strong knowledge and experience working with Office 365 and Azure AD.
2. Proven experience providing technical support with O365, Microsoft Teams (MS Teams), Skype for Business (SfB) to 2nd or 3rd line level.
3. Understanding of voice services and technology a benefit – VoIP, Client (CDRs, Logs), networks, etc.
4. Be the Subject Matter Expert for Office 365 services (Azure AD, OneDrive, Teams, Exchange Online).
5. Responsible for establishing and maintaining O365 identity (ADConnect, Azure AD, conditional accesses) and related objects, as well as Exchange Online.
6. Office 365 Licensing administration.
7. Industrialization and automation of all regular operations (reporting, clean-up, security checks).
8. Office 365 service health monitoring, and management of service requests.
9. Support the services deployed at company scale: Microsoft Teams, One Drive, Yammer.
10. Conduct Gap Analysis Summary and prioritize remediation actions summary.
11. PowerShell for migration and troubleshooting.
12. Align Office 365 technology solutions with business strategies; be accountable for the security and reliability of Exchange Online and Office 365 systems and services.
13. Tracking and escalation of incidents with Office 365 technical support.
14. PowerShell scripting experience.
15. Experience leading, implementation and deployment projects.
16. Excellent communication skills and strong team player.
17. Knowledge of continuous update management for O365: configures, tests, maintains and supports operating services in a production environment.
18. Develop future strategies for Office 365 products and services.
19. Communicates and educates the technical IT and business IT communities on current architectures and technologies and industry trends.
20. Recommend appropriate Enterprise Content Management solutions based on those requirements.
21. Partner with business units to evaluate and drive adoption of new capabilities for Office 365 and related tools, services and systems.
22. Maintain consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions and disaster recovery procedures for new and changed infrastructure.
23. Work with the vendor to identify solutions, prepare RCA and close the same with the customer in the problem management calls.
24. Ensure effective Incident Management in line with our defined SLA commitments.
25. Provide a high level of customer service on request fulfillment - Request for change and Request for Information on our supported services.
26. Manage our suppliers to ensure incident resolution in line with set SLAs.
27. To troubleshoot incidents with the clients and to do the utmost to provide first point resolution.