Off-Premise Catering & Operations Lead

Mendocino Farms Inc.; Plano (TX); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Annual Bonus

Meal Privileges

Health Benefits

401k Plan

Paid Vacation

Job summary

Mendocino Farms in Plano is seeking a Manager of Off-Premise Catering & Ops to oversee catering and multi-unit restaurant operations, ensuring scalable, high-quality execution across locations.

You will develop and manage SOPs, partner with Culinary, Finance, Marketing, and Field Operations, and drive delivery performance, packaging, and in-store processes to keep the brand experience seamless for catering and off-premise channels.

Qualifications

• 3+ years of multi-unit restaurant operations experience with catering or off-premise ownership.
• Deep understanding of restaurant execution and operational realities.
• Strong process design, prioritization, and problem-solving skills.
• Ability to work cross-functionally and influence field teams without direct authority.
• Experience working with third-party delivery platforms.
• Passion for hospitality and operational excellence.
• Must be able to travel up to 10% of the time including local travel as well as out of state to new store openings and meetings.

Responsibilities

• Support catering and off-premise execution standards across all locations, ensuring quality, accuracy, timeliness, and brand consistency
• Manage Catering SOPs, including packaging standards, prep workflows, staging, dispatch, and handoff protocols
• Collaborate with Culinary, Finance, and Marketing on menu innovation execution
• Support the execution process and rollout for launching hot catering, including packaging solutions, timing standards, and in-store processes to ensure food travels and presents well
• Build and maintain a scalable playbook for multi-channel fulfillment, including in-store pickup, delivery, DSPs, and courier models
• Partner with Field Leadership to implement scalable systems for order management, delivery execution, and issue resolution
• Identify high-impact, low-to-medium effort operational improvements that unlock scale and reduce store-level friction
• Serve as the operational SME for catering and off-premise tools, workflows, and platforms
• Partner with Technology on testing, rollout, and adoption of new tools and integrations
• Manage delivery maps, shifting delivery zones to balance demand and maintain service standards
• Monitor DSP performance to ensure on-time delivery and accuracy
• Support driver issue management and resolutions
• Vet operational requirements for third-party marketplaces or delivery partners
• Collaborate on deployment of marketplace initiatives with Marketing

Skills

Multi-unit ops

Catering/off-premise

Process design

Cross-functional work

Travel up to 10%

Job description

Mendocino Farms in Plano is seeking a Manager of Off-Premise Catering & Ops to oversee catering and multi-unit restaurant operations, ensuring scalable, high-quality execution across locations.

You will develop and manage SOPs, partner with Culinary, Finance, Marketing, and Field Operations, and drive delivery performance, packaging, and in-store processes to keep the brand experience seamless for catering and off-premise channels.