Off-Field Ops Specialist — Athlete Experience

DICK'S Sporting Goods, Inc.; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK’S Sporting Goods in Louisville, KY seeks a Specialist – Off Field Operations to support critical store processes and keep athletes ready. You’ll deliver exceptional customer experiences, assist with inventory, and ensure accurate product presence on the floor.

The role requires a High School Diploma or equivalent and 1–3 years of retail or customer-facing work. Join a team focused on precision, teamwork, and strong execution in a dynamic sporting goods environment.

Qualifications

• High School Diploma or Equivalent.
• 1–3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by engaging customers and providing product information.
• Anticipates customer needs and drives sales through recommendations.
• Onboards and trains new team members in store procedures.
• Serves as a go-to expert in designated process areas to ensure smooth operations.
• Maintains merchandising standards and inventory presentation.
• Promotes customer participation in loyalty programs and services.
• Creates an inclusive, respectful store environment for teammates and athletes.

Skills

Customer service

Retail sales

Teamwork

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in Louisville, KY seeks a Specialist – Off Field Operations to support critical store processes and keep athletes ready. You’ll deliver exceptional customer experiences, assist with inventory, and ensure accurate product presence on the floor.

The role requires a High School Diploma or equivalent and 1–3 years of retail or customer-facing work. Join a team focused on precision, teamwork, and strong execution in a dynamic sporting goods environment.