OEM Warranty Claims & Billing Specialist

Love's Travel Stops & Country Stores Inc.; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Love's Travel Stops & Country Stores Inc. is seeking a Warranty Support Representative in Oklahoma City, OK. The role focuses on providing OEM warranty and billing support to Love’s Truck Care locations by processing claims, auditing invoices, and maintaining accurate case documentation.

Responsibilities include handling warranty claims via Shop Connect, auditing invoices for accuracy, and ensuring timely, compliant resolution while collaborating with shops and internal teams.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of warranty experience and/or data entry preferred.
• Proficiency with Microsoft Office, customer service software, and Salesforce.
• Minimum typing speed of 30 WPM.
• Ability to research, analyze, and interpret OEM warranty policies and requirements.

Responsibilities

• Provide high-quality customer service to internal customers with OEM warranty questions, billing inquiries, policies, and procedures.
• Process OEM warranty claims submitted through Shop Connect accurately and timely.
• Audit invoices and warranty submissions for accuracy and compliance with OEM requirements.
• Review warranty submissions to reduce claim denials and delays.
• Maintain detailed documentation of warranty activity in Salesforce and other records.
• Follow up on escalated Salesforce cases and communicate resolutions.
• Support invoicing, warranty entry, reporting, and other departmental tasks.

Skills

Microsoft Office

Salesforce

Customer service

Communication

Time management

Detail oriented

Conflict resolution

Independent work

Team collaboration

Education

High school diploma or equivalent

Tools

Shop Connect

Salesforce

Job description

Love's Travel Stops & Country Stores Inc. is seeking a Warranty Support Representative in Oklahoma City, OK. The role focuses on providing OEM warranty and billing support to Love’s Truck Care locations by processing claims, auditing invoices, and maintaining accurate case documentation.

Responsibilities include handling warranty claims via Shop Connect, auditing invoices for accuracy, and ensuring timely, compliant resolution while collaborating with shops and internal teams.