Mechanical Support Warranty Representative

Love's Travel Stops & Country Stores Inc.; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Love's Travel Stops & Country Stores Inc. is seeking a Warranty Support Representative in Oklahoma City, OK. The role focuses on providing OEM warranty and billing support to Love’s Truck Care locations by processing claims, auditing invoices, and maintaining accurate case documentation.

Responsibilities include handling warranty claims via Shop Connect, auditing invoices for accuracy, and ensuring timely, compliant resolution while collaborating with shops and internal teams.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of warranty experience and/or data entry preferred.
• Proficiency with Microsoft Office, customer service software, and Salesforce.
• Minimum typing speed of 30 WPM.
• Ability to research, analyze, and interpret OEM warranty policies and requirements.

Responsibilities

• Provide high-quality customer service to internal customers with OEM warranty questions, billing inquiries, policies, and procedures.
• Process OEM warranty claims submitted through Shop Connect accurately and timely.
• Audit invoices and warranty submissions for accuracy and compliance with OEM requirements.
• Review warranty submissions to reduce claim denials and delays.
• Maintain detailed documentation of warranty activity in Salesforce and other records.
• Follow up on escalated Salesforce cases and communicate resolutions.
• Support invoicing, warranty entry, reporting, and other departmental tasks.

Skills

Microsoft Office

Salesforce

Customer service

Communication

Time management

Detail oriented

Conflict resolution

Independent work

Team collaboration

Education

High school diploma or equivalent

Tools

Shop Connect

Salesforce

Job description

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Mechanical Support Warranty Representative

Location: Oklahoma City, OK, US, 73120

Welcome to Love's! Our truck care office support team is recruiting a Warranty Support Representative who provides OEM warranty and billing support to Love’s Truck Care locations by processing claims, auditing invoices, resolving warranty-related issues, and maintaining accurate case documentation. This role collaborates closely with shops and internal teams to ensure timely, accurate, and compliant warranty claim resolution.

Job Functions

• Provides high-quality customer service to internal customers byassistingwith OEM warranty questions, billing inquiries, policies, and procedures.


• Processes OEM warranty claims submittedthrough Shop Connect accurately andin a timely manner.


• Audits invoices and warranty submissions for accuracy, completeness, and compliance with OEM warranty requirements.


• Reviews warranty submissions prior to filing to help reduce claim denials, adjustments, and processing delays.


• Researches, analyzes, and interprets OEM warranty policies to determineappropriate claimhandling and resolution.


• Works closely with Love’s Truck Care locations to resolve OEM billing, Fleet Charge, and warranty-related issues.


• Escalates complex or unresolved issues to leadership when necessary.


• Maintains detailed and accuratedocumentation of warranty activity, communication, and resolutions in Salesforce cases, emails, and other records.


• Follows up on escalated Salesforce cases and communicates resolutions to the appropriate parties.


• Supports team projects including invoicing, warranty entry, reporting, and other departmental functions.


• Supports departmental performance goals related to claim accuracy, claim submission timeliness, case aging, response times, denials or adjustments, and warranty recovery.


• Performs other duties as assigned.

Experience and Qualifications

• High school diploma or equivalent required.


• 2–3 years of warranty experience and/or data entry experience preferred.


• Proficiencywith Microsoft Office, customer service software, and Salesforce.


• Minimum typing speed of 30 WPM.


• Ability to research, analyze, and interpret OEM warranty policies and requirements.


• Excellent verbal and written communication skills.


• Strong organizational and time-management skills.


• Customer-focusedwith strong attention to detail.


• Ability to resolve conflicts and professionally defuse difficult situations.


• Strong follow-up skills and ability to manage multiple priorities.


• Ability to work independently and as part of a team.


• Previoustire care or roadside service experience is a plus.


• Flexibility to workoccasional evenings or weekends based on business needs.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.