Mechanical Support Warranty Representative

Love's Travel Stops; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Love’s Travel Stops in Oklahoma City is seeking a Warranty Support Representative to provide OEM warranty and billing support. You will process claims, audit invoices, and maintain accurate case documentation while collaborating with Shops and internal teams to resolve issues.

You will work in a team-oriented role requiring strong communication, attention to detail, and the ability to manage multiple priorities. This position is on-site in Oklahoma City.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of warranty experience and/or data entry experience preferred.
• Proficiency with Microsoft Office, customer service software, and Salesforce.
• Minimum typing speed of 30 WPM.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Customer-focused with strong attention to detail.

Responsibilities

• Provides OEM warranty and billing support by processing claims and audits.
• Audits invoices and warranty submissions for accuracy and compliance.
• Maintains detailed documentation in Salesforce cases and emails.
• Collaborates with Love’s Truck Care locations to resolve issues.
• Escalates complex issues to leadership when needed.
• Follows up on escalated Salesforce cases and communicates resolutions.
• Supports invoicing, warranty entry, reporting, and related tasks.

Skills

Warranty experience

Data entry

Microsoft Office

Salesforce

Typing 30 WPM

Communication skills

Time management

Detail oriented

Conflict resolution

Education

High school diploma or equivalent

Tools

Salesforce

Customer service software

MS Office suite

Job description

Welcome to Love’s! Our truck care office support team is recruiting a Warranty Support Representative who provides OEM warranty and billing support to Love’s Truck Care locations by processing claims, auditing invoices, resolving warranty-related issues, and maintaining accurate case documentation. This role collaborates closely with shops and internal teams to ensure timely, accurate, and compliant warranty claim resolution.

Job Functions

• Provides high-quality customer service to internal customers byassistingwith OEM warranty questions, billing inquiries, policies, and procedures.
• Processes OEM warranty claims submittedthrough Shop Connect accurately andin a timely manner.
• Audits invoices and warranty submissions for accuracy, completeness, and compliance with OEM warranty requirements.
• Reviews warranty submissions prior to filing to help reduce claim denials, adjustments, and processing delays.
• Researches, analyzes, and interprets OEM warranty policies to determineappropriate claimhandling and resolution.
• Works closely with Love’s Truck Care locations to resolve OEM billing, Fleet Charge, and warranty-related issues.
• Escalates complex or unresolved issues to leadership when necessary.
• Maintains detailed and accuratedocumentation of warranty activity, communication, and resolutions in Salesforce cases, emails, and other records.
• Follows up on escalated Salesforce cases and communicates resolutions to the appropriate parties.
• Supports team projects including invoicing, warranty entry, reporting, and other departmental functions.
• Supports departmental performance goals related to claim accuracy, claim submission timeliness, case aging, response times, denials or adjustments, and warranty recovery.
• Performs other duties as assigned.

Experience and Qualifications

• High school diploma or equivalent required.
• 2–3 years of warranty experience and/or data entry experience preferred.
• Proficiencywith Microsoft Office, customer service software, and Salesforce.
• Minimum typing speed of 30 WPM.
• Ability to research, analyze, and interpret OEM warranty policies and requirements.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Customer-focusedwith strong attention to detail.
• Ability to resolve conflicts and professionally defuse difficult situations.
• Strong follow-up skills and ability to manage multiple priorities.
• Ability to work independently and as part of a team.
• Previoustire care or roadside service experience is a plus.
• Flexibility to workoccasional evenings or weekends based on business needs.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love’s is an Equal Opportunity Employer. Veterans encouraged to apply.