OEM Sales Key Account Manager

JobDiva, Inc.; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

Tuition Reimbursement

Employee Discount Programs

Bonus and Merit Opportunities

Job summary

JobDiva, Inc. is seeking a proactive Key Account Manager in Grand Rapids to drive revenue growth across assigned OEM accounts.

You will manage day-to-day relationships, coordinate launches, and collaborate with Sales, Engineering, Operations, and Customer Service to meet customer needs. The role emphasizes developing account plans, negotiating contracts and pricing, and expanding share of wallet through cross-selling and program initiatives.

Qualifications

• 3+ years of experience in Key Account Management or related B2B sales role.
• Experience working with OEM, manufacturing, industrial, hardware, or related customers preferred.
• Bachelor's degree in Business, Marketing, or a related field, or comparable professional experience.
• Proven ability to develop and maintain strong relationships with key customers and decision-makers.

Responsibilities

• Develop and execute strategies to grow revenue and profitability within assigned key accounts.
• Identify new business opportunities and expand the company’s presence within existing customers.
• Analyze customer needs, market trends, and competitive activity to identify opportunities for growth.
• Develop strong relationships with key decision-makers and stakeholders.

Skills

Key Account Management

OEM Sales

Business Development

B2B sales

Relationship building

Negotiation

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

CRM systems

Microsoft Office

Job description

Key Account Manager

Location -Grand Rapids, MI, 49505

Company Overview

A well-established global manufacturing company with over 125 years of industry experience. The company is a global leader specializing in the design, manufacture, and distribution of functional hardware, office and healthcare ergonomics, and storage-related components for original equipment manufacturers (OEMs), specialty distributors, hardware chains, and major home centers.

What's In It For You

• Medical, Dental, Vision, and additional benefits
• Competitive compensation
• Generous Paid Time Off
• 11 Paid Holidays
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit Opportunities

What Will You Get To Do

Drive Account Growth

• Develop and execute strategies to grow revenue and profitability within assigned key accounts.
• Identify new business opportunities and expand the company's presence within existing customers.
• Analyze customer needs, market trends, and competitive activity to identify opportunities for growth.

Increase Customer Share

• Develop strong relationships with key decision-makers and stakeholders.
• Increase share of wallet through customer engagement, satisfaction, and strategic account development.
• Identify opportunities for cross-selling, new products, programs, and services.
• Monitor competitor activity and identify opportunities to strengthen customer relationships.

Lead Account Management Activities

• Serve as the primary point of contact for assigned key accounts.
• Manage day-to-day customer relationships and ensure customer needs are addressed effectively.
• Coordinate new product and program launches with customers and internal teams.
• Communicate and manage pricing changes, product updates, and other account-related initiatives.
• Partner with internal teams including Sales, Engineering, Operations, Customer Service, and other departments to support customer requirements.
• Maintain accurate account information, forecasts, opportunities, and activities within CRM systems.

Customer & Business Development

• Build long-term strategic partnerships with OEM customers and other key accounts.
• Conduct regular customer meetings and business reviews.
• Develop account plans, sales forecasts, and growth strategies.
• Negotiate pricing, contracts, and business opportunities as needed.
• Monitor account performance and take action to address challenges or opportunities.

Other Responsibilities

• Perform other duties and responsibilities as assigned.

What Will You Bring

• 3+ years of experience in Key Account Management, OEM Sales, Account Management, Business Development, or a related B2B sales role.
• Experience working with OEM, manufacturing, industrial, hardware, components, or related customers preferred.
• Bachelor's degree in Business, Marketing, or a related field, or comparable professional experience.
• Proven ability to develop and maintain strong relationships with key customers and decision-makers.
• Strong communication and interpersonal skills with the ability to work effectively with individuals at all organizational levels.
• Strong business development and account-growth skills.
• Ability to manage multiple priorities efficiently and effectively.
• Strong analytical, organizational, negotiation, and problem-solving skills.
• Proficiency with Microsoft Office Suite and CRM systems such as Salesforce.
• Ability to work collaboratively with cross-functional teams and independently manage assigned accounts.

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