OEM Program Manager

DealerOn; EUA; Teletrabalho; USD 77 000 - 94 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision insurance

Company matched 401K plan

Flexible PTO + Sick Leave

6 weeks paid Parental Leave

8 Paid National Holidays

Company-paid basic Life Insurance

Voluntary supplemental Life Insurance

Voluntary long-term/short-term disable

Resumo da oferta

DealerOn is seeking an OEM Program Manager to coordinate with OEM program partners, bridging Marketing and Development to identify improvements and feature requests. The role is remote and managerial, overseeing SLA adherence, partner communications, and revenue growth opportunities.

You will be the SME on DealerOn’s products and CMS, building trust with partners and driving OEM program success while coordinating cross-functional teams and ensuring fast resolution of partner inquiries.

Qualificações

• Bachelor’s degree required.
• 10 years’ experience in technology customer service related field.
• Excellent communication and leadership skills.
• Experience selling and retaining SAAS revenue with major clients.
• Proficient in Microsoft Word, Excel, and Outlook.
• Hands on experience with DealerOn’s proprietary CMS.

Responsabilidades

• Ensure the team consistently meets SLAs and communicates effectively with clients.
• Communicate the value of DealerOn services to OEM partners.
• Identify workflow improvements to support OEM partners.
• Deliver OEM program and compliance initiatives to internal departments.
• Ensure timely responses to all OEM emails by the appropriate internal teams.
• Represent DealerOn positively to OEMs and escalate gaps in internal performance.

Conhecimentos

Excellent communication

Leadership

Initiative

Dependable

SAAS revenue experience

MS Word

MS Excel

MS Outlook

DealerOn CMS experience

Formação académica

Bachelor’s degree

Ferramentas

DealerOn proprietary CMS

Descrição da oferta de emprego

Job Description

The OEM Program Manager is responsible for interactions with our OEM program Partners to keep OEM programs on task. Works as liaison between Marketing and Development teams to identify improvements, bugs or feature requests needed to satisfy OEM program requirements. Build trust-based relationships with partners and clients and identify their needs. This is a remote, management position.

Essential Functions:

• Ensure the team is consistently meeting service level agreements (SLAs), documenting and following up on internal and external communication, and providing superior customer service to all clients
• Be a subject matter expert on all DealerOn’s products, core systems and platform functionality to appropriately communicate the Value of our Services to our OEM Partners.
• Identify efficiency improvements that can be made to the workflow and internal processes in support of our OEM Partners.
• Deliver OEM program and compliance initiatives and updates to internal departments
• Ensure that every single email sent by an OEM program is responded to by the appropriate internal department as quickly as possible
• Represent DealerOn in the best light possible and identify when an internal department in contact with an OEM is not doing the same
• Identify, nurture, and maximize Revenue growth opportunities and dealer retention opportunities to grow OEM MRR over time.

Required Skills/Experience:

• Bachelor’s degree
• Hands on experience with DealerOn’s proprietary CMS
• 10 years’ experience in technology customer service related field
• Excellent communication and leadership skills
• Dependable and takes initiative to solve problems
• Proficient in Microsoft Word, Excel, and Outlook
• Experience selling and retaining SAAS revenue with major clients

Preferred Skills/Experience:

• Working with Third Party vendors who provide products and services to DealerOn customers

This position is open to US residents only.

The targeted salary for this position is $85,000.

The posted salary for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team.

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