Dealer Growth & Tech Support Specialist (24/7)

Brooks Equipment Company; Birmingham (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Brooks Equipment Company in Birmingham, AL, is seeking a Dealer Support Specialist to help grow and support dealer relationships. The role covers account administration, technical support, alarm monitoring, and occasional shift leadership to ensure smooth operations across a 24/7 schedule.

You will work with dealers and internal teams to resolve issues, onboard new partners, and maintain accurate data. The position requires a high school diploma, solid communication, and reliable computer

Qualifications

• High school diploma or GED required.
• Strong customer service experience.
• Proficient computer skills, accurate keyboarding and web browsers.
• Willingness to work overtime, nights, weekends, and holidays.

Responsibilities

• Build relationships with dealers and support onboarding.
• Enter, update, and review account information for accuracy.
• Troubleshoot account, equipment, and signal issues.
• Monitor alarms and respond according to procedures.
• Provide shift leadership and coverage when assigned.

Skills

Customer service

Verbal and written communication

Data entry

Problem solving

Team coordination

Ability to learn processes

Education

High School diploma or GED

Job description

Brooks Equipment Company in Birmingham, AL, is seeking a Dealer Support Specialist to help grow and support dealer relationships. The role covers account administration, technical support, alarm monitoring, and occasional shift leadership to ensure smooth operations across a 24/7 schedule.

You will work with dealers and internal teams to resolve issues, onboard new partners, and maintain accurate data. The position requires a high school diploma, solid communication, and reliable computer