OEM Account Specialist

Commercial Sewing, Inc.; Torrington (CT); On-site; USD 70,000 - 85,000; Full time

Job summary

Commercial Sewing, Inc. in Torrington, CT, is seeking an OEM Account Specialist to serve as the primary link between customers and internal teams, guiding programs from concept to launch and ensuring on-time delivery with strong customer service.

The role emphasizes relationship-building, problem-solving, and coordination in a fast-paced manufacturing environment, with opportunities to support new product launches and market growth.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Experience in customer service or account management.
• Strong communication and relationship-building skills.
• Ability to manage multiple projects and deadlines.
• Willingness to travel 25–30%.
• Experience with OEM customers preferred.

Responsibilities

• Build and maintain strong relationships with powersports manufacturers and key customer contacts.
• Serve as the main point of contact for customer inquiries, program updates, quotations, and product information.
• Work closely with Product Development and Engineering teams to communicate customer requirements.
• Coordinate customer requests, project updates, and technical discussions.
• Assist with new product launches and model year changes.
• Manage customer pricing, quotes, forecasts, and account information.
• Maintain customer agreements and program documentation.
• Analyze customer programs and provide recommendations to support profitability and growth.
• Gather customer feedback and market insights to support future product development.
• Attend customer meetings, trade shows, and industry events as needed.
• Support the preparation of product presentations, photos, videos, and marketing materials.

Skills

Powersports interest

Customer service

Account management

Project coordination

Inside sales

Communication skills

Travel readiness

Education

Bachelor's degree in Business/Marketing/Communications or related field

Tools

Microsoft Office

Job description

Job Details

Job Location: Commercial Sewing, Inc. - Torrington, CT 06790

Salary Range: $70,000.00 - $85,000.00

Help Bring New Powersports Products to Market

Are you passionate about powersports and enjoy working directly with customers to help turn ideas into successful products?

We are looking for an OEM Account Specialist to serve as the primary connection between our customers and our internal teams. In this role, you'll support customer programs from concept through launch, helping ensure projects stay on track while delivering exceptional customer service.

This position is ideal for someone who enjoys relationship-building, problem-solving, project coordination, and working in a fast-paced manufacturing environment.

What You'll Do

• Build and maintain strong relationships with powersports manufacturers and key customer contacts.
• Serve as the main point of contact for customer inquiries, program updates, quotations, and product information.
• Work closely with Product Development and Engineering teams to communicate customer requirements.
• Coordinate customer requests, project updates, and technical discussions.
• Assist with new product launches and model year changes.
• Manage customer pricing, quotes, forecasts, and account information.
• Maintain customer agreements and program documentation.
• Analyze customer programs and provide recommendations to support profitability and growth.
• Gather customer feedback and market insights to support future product development.
• Attend customer meetings, trade shows, and industry events as needed.
• Support the preparation of product presentations, photos, videos, and marketing materials.

What We're Looking For

• Strong interest in the powersports industry and outdoor recreation.
• Experience in customer service, account management, project coordination, inside sales, or customer support.
• Excellent communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects and deadlines simultaneously.
• Comfortable interacting with customers in both business and technical discussions.
• Proficiency with Microsoft Office applications.
• Ability to travel approximately 25-30%.

Preferred Qualifications

• Experience working with OEM customers.
• Knowledge of manufacturing, product development, or supply chain operations.
• Experience in powersports, marine, automotive, RV, or related industries.
• Bachelor's degree in Business, Marketing, Communications, or a related field.

Why Join Us?

• Be part of a company known for innovation in the powersports and marine industries.
• Work directly with leading manufacturers and exciting new products.
• Join a collaborative team where your contributions matter.
• Opportunity for professional growth and advancement.
• Competitive compensation and benefits package.
• A chance to combine your passion for powersports with a rewarding career.

If you're enthusiastic about powersports, enjoy working with customers, and want to play an important role in bringing innovative products to market, we'd love to hear from you.

Apply today!