Account Manager

MS Companies; Troy (MI); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

MS Companies is seeking an Account Manager to support RFQ activity, quote coordination, and ongoing account management for OEM and Tier-1 customers in North America. The role involves collaboration with Sales, Engineering, Manufacturing, and Operations to ensure accurate pricing and timely responses.

The ideal candidate has automotive supplier or manufacturing experience, strong communication skills, and proficiency with ERP/CRM systems. Hybrid work and regional travel may be required.

Qualifications

• 2–4+ years in automotive manufacturing or supplier sales support, account management, or commercial operations.
• Experience supporting RFQ, quote coordination, pricing, or customer commercial support functions.
• Experience with OEM and/or Tier-1 accounts preferred.
• Proficient in MS Office and reporting/documentation functions.
• Experience with ERP/CRM systems and customer portals.

Responsibilities

• Coordinate RFQ activity, quote preparation, pricing documentation, and customer commercial support.
• Act as liaison between customers and internal departments on requests, changes, quotes, and production support.
• Maintain commercial documentation, quote records, customer information, and reporting metrics.
• Monitor communications and follow up on open items and commercial activities.
• Collaborate cross-functionally with Sales, Engineering, Manufacturing, Operations, Estimating, Accounting and PM teams.

Skills

Automotive industry experience

RFQ processes

Customer coordination

Microsoft Office

ERP/CRM systems

Strong communication

Education

Bachelor's degree in Business, Supply Chain, Engineering, Manufacturing, Marketing, or related field

Tools

Oracle

SAP

Salesforce

Plex

Job description

MS Companies is seeking an Account Manager on behalf of a stable, globally established automotive manufacturing organization supporting OEM and Tier-1 customer programs throughout North America. This opportunity offers the chance to join a stable, globally recognized automotive manufacturing organization with a strong reputation for operational excellence, customer partnership, and long-term business stability.

About the Role

This role will support a collaborative commercial operations and customer account team responsible for managing RFQ activity, quote coordination, customer communication, and ongoing account support within a fast-paced automotive manufacturing environment. The ideal candidate will possess prior experience supporting automotive supplier or manufacturing customer accounts, commercial operations, quoting processes, or program coordination activities.

Responsibilities

• Coordinate RFQ activity, quote preparation, pricing documentation, and customer commercial support activities
• Serve as a liaison between customers and internal departments regarding customer requests, engineering changes, quote activity, production support, and ongoing account coordination
• Maintain and update commercial documentation, quote records, customer information, and reporting metrics within internal business systems
• Monitor customer communications, open items, and commercial activities to ensure timely follow-up and completion
• Collaborate cross-functionally with Sales, Engineering, Manufacturing, Operations, Estimating, Accounting, and Program Management teams
• Support launch coordination, customer meetings, ongoing production support activities, and account-management initiatives
• Assist with identifying opportunities for process improvement, quoting efficiency, and customer support optimization
• Participate in occasional customer visits, plant meetings, and limited regional travel activities as needed

Qualifications

• Minimum 2–4 years of experience within automotive manufacturing, supplier sales support, account management, commercial operations, customer service, quoting, or related customer‑facing manufacturing environments
• Prior experience supporting RFQ processes, quote coordination, pricing activities, or customer commercial support functions
• Experience supporting OEM and/or Tier-1 automotive customer accounts preferred
• Strong understanding of customer communication, manufacturing workflows, engineering changes, and account coordination processes
• Proficiency within Microsoft Office, including Outlook, Excel, PowerPoint, and reporting/documentation functions
• Experience working within ERP, CRM, quoting, or proprietary business systems
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests simultaneously
• Professional verbal and written communication skills with both customers and internal cross-functional teams
• Self-motivated and proactive with strong follow-through and accountability
• Must be authorized to work in the United States without sponsorship

Required Skills

• Experience within automotive supplier, Tier-1, Tier-2, or OEM manufacturing environments
• Experience supporting customer launches, production programs, engineering changes, or commercial operations activities
• Familiarity with customer portals, quoting systems, or automotive commercial processes
• Experience utilizing Oracle, SAP, Salesforce, Plex, or related ERP/CRM systems
• Experience supporting automotive plastics, engineered components, injection molding, fastening systems, or related manufacturing products
• Ability to professionally manage customer expectations and maintain strong working relationships
• Bachelor’s degree in Business, Supply Chain, Engineering, Manufacturing, Marketing, or related field preferred
• Interest in long-term career growth within a stable manufacturing organization

Pay range and compensation package

Salary Range: $80,000 – $95,000 Base Salary + Annual Bonus Potential

Equal Opportunity Statement

This position operates primarily within a professional office environment with hybrid flexibility. Occasional visits to manufacturing facilities may require standard PPE and adherence to plant safety procedures.

Company Benefits & Culture

• Competitive base salary and annual bonus opportunity
• Collaborative and team‑oriented work environment
• Exposure to OEM automotive programs and cross‑functional business operations
• Long‑term career growth potential within a global manufacturing organization
• Comprehensive benefits package and PTO offerings
• Professional, process‑driven culture focused on accountability, teamwork, and customer support