OEM Account Director – Growth & Programs

CDK Global, LLC; Town of Newark (WI); Remote; USD 120,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

Job summary

CDK Global seeks an Account Manager for our OEM program to lead development, retention, and growth of strategic OEM accounts. You will coordinate cross-functional teams across sales, billing, product, and operations to deliver program success and align with CDK priorities.

The role requires strong external client relationship management, program leadership, and the ability to manage timelines, budgets, and executive-level engagements in a dynamic, fast-paced environment.

Qualifications

• 5-10 years software project, program, and/or engagement management.
• 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables.
• Expert in automotive retail solutions and workflows.
• Hands on ability to navigate complex business environments to resolve customer requests and requirements.
• Strong communication, presentation, and organization skills.
• Excellent analytical skills including the ability to model scenarios and manage to financials.
• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity.
• Ability to anticipate and adapt to changing conditions, risks and opportunities.
• Expert with MS Word, MS Excel, MS Project and Visio.

Responsibilities

• Manage business relationship and program service delivery tied to the agreed upon statement of work.
• Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements.
• Collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables.
• Facilitate presentment, communication, and approval of OEM program invoices.
• Serve as escalation point as needed to help resolve program inquiries across enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting.
• Identify new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK.

Skills

Customer relationships

Program management

Financial modeling

Executive communication

Cross-functional leadership

MS Word

MS Excel

MS Project

Education

Bachelor's degree or equivalent experience

Tools

Visio

Job description

CDK Global seeks an Account Manager for our OEM program to lead development, retention, and growth of strategic OEM accounts. You will coordinate cross-functional teams across sales, billing, product, and operations to deliver program success and align with CDK priorities.

The role requires strong external client relationship management, program leadership, and the ability to manage timelines, budgets, and executive-level engagements in a dynamic, fast-paced environment.