OE & Special Markets Customer Support Specialist

Talentify; Kenosha (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Talentify in the United States is seeking a Customer Support Specialist to assist customers with product information, order processing, and problem resolution across OE programs and Special Markets. You will handle inquiries by phone and email, process orders, maintain records, and collaborate with suppliers to fulfill commitments while ensuring SOX compliance and accurate data entry.

A 2-year related experience and strong communication are required; familiarity with Microsoft Office and

Qualifications

• Associate degree or equivalent (2 years related experience) required.
• Proficient data entry.
• Clear understanding of computer functions and program operations gained from 2+ years of customer service experience.
• Excellent communication skills with internal and external customers.
• Ability to multitask in a fast-paced customer care environment.
• Basic knowledge of Microsoft Office applications.
• Ability to interface cooperatively with call center and related departments.

Responsibilities

• Resolve customer issues and inquiries relating to products, orders, and OE programs, including Special Markets and Insurance Replacement.
• Maintain and file order records per company policy; assist with reporting as needed.
• Process incoming requests via multiple channels (hard copy, email, fax) and forward to appropriate teams.
• Interact with suppliers to place orders and manage customer expectations.
• Ensure SOX compliance and maintain accurate order documentation.

Skills

Data entry

Communication skills

Microsoft Office

Teamwork

Customer service experience

Education

Associate degree or equivalent (2 years related experience)

Tools

Microsoft Office

Job description

Talentify in the United States is seeking a Customer Support Specialist to assist customers with product information, order processing, and problem resolution across OE programs and Special Markets. You will handle inquiries by phone and email, process orders, maintain records, and collaborate with suppliers to fulfill commitments while ensuring SOX compliance and accurate data entry.

A 2-year related experience and strong communication are required; familiarity with Microsoft Office and