OD Coordinator & Patient Experience Lead (Part-Time)

Visionworks of America, Inc.; Fishers (IN); On-site; USD 17,220 - 19,286; Part time

Benefits offered by this job

Vision Coverage

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical & Dental

Job summary

Visionworks of America, Inc. in Fishers, Indiana is seeking an OD Tech Optometric Coordinator on a part-time basis. You will be the friendly face guiding patients through the exam process and supporting OD Techs with scheduling and training.

You will ensure smooth patient flow, collect essential information, and help educate customers on products and services for their eye care needs. Strong interpersonal skills are essential.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service experience

Education

HS diploma or GED

Job description

Visionworks of America, Inc. in Fishers, Indiana is seeking an OD Tech Optometric Coordinator on a part-time basis. You will be the friendly face guiding patients through the exam process and supporting OD Techs with scheduling and training.

You will ensure smooth patient flow, collect essential information, and help educate customers on products and services for their eye care needs. Strong interpersonal skills are essential.