OD Tech Optometric Coordinator

Visionworks of America, Inc.; Fishers (IN); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401(k) savings plan

Paid time off

Milestone anniversary awards

Medical, dental for full timers

And more

Job summary

Visionworks is seeking an OD Coordinator to be the face of our exam practice, guiding patients through the Visionworks journey and coordinating with OD Techs. This role focuses on delivering a simple, human, and bold patient experience in a busy store environment.

The position emphasizes accurate record-keeping, customer service, and seamless transitions from medical to sales staff, with responsibilities spanning inventory, scheduling, and daily store operations.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide essential information.
• Transition patient from doctor to sales floor with necessary information for education and product/service recommendations.
• Support exam lane operations: restocking inventory, cleaning equipment, and answering phones to meet patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Communication

Education

HS diploma/GED or equivalent

Job description

About Us:

Want to bring the “care” back to the vision care industry?We'relooking for charismatic types who are ready to be the heart of our brand. Whetherit'sa friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class:

Full Time

Pay Rate:

$12.50- 14/hr

The Role:

A Visionworks OD Coordinator is the very face of our Exam Practice and is dedicated to ensuring the best possible journey for every patient. The OD Coordinator assists with the training and scheduling of OD Techs. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/servicesand managed vision care. The OD Coordinator guides the patient through the first steps of the Visionworks experience ensuring their eye exam needs are met in a simple,humanand bold way.

• Maintain complete andaccuratepatient records beforeconducingpreliminary testing.

• Introduce patient to OD and provide OD with important patient information.

• Transitionpatientfrom doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.

• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goalsincluding:restocking inventory, cleaning equipment, and answering phones to meetadditionalpatient needs.

• Count the Optometrist’s daily revenue and prepare for deposit.

• Prepare the Technician work schedules to meet patient/Doctor demand.

Qualifications:

• Related customer or patient experience preferred, but not necessary.

• HS diploma,GEDor equivalent related job experience

• Licensed OD Techs will have/maintain a State Opticians License

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!)and exclusive employee discounts —including but not limited to

• Vision Coverage)

• Paid Parental Leave

• Bereavement Leave

• 401 (k) Savings Plan

• Paid Time off

• Milestone anniversary awards

• Medical, Dental for Full Timers

• And more!