OCOO Administration Manager – Shared Services Lead

Mass General Brigham (Enterprise Services); Boston (MA); On-site; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham Incorporated seeks a Manager of OCOO Administration to lead a centralized administrative support function for the Office of the Chief Operating Officer. You will supervise a team of executive admins, manage calendars, and ensure high-quality, confidential support to senior leaders.

Working with HR, Digital, and other partners, you will standardize processes, implement technology-enabled improvements, and guide change management across the organization.

Qualifications

• 3-5 years in administrative or operational management.
• 1-3 years supervising staff, including performance management.
• Experience supporting senior executives and managing complex administrative operations.
• Experience developing or improving administrative workflows, coordinating resources across multiple stakeholders.

Responsibilities

• Lead a team of executive administrative professionals.
• Provide high-level administrative support to the COO, including calendar management and meeting coordination.
• Oversee daily administrative operations for the OCOO and ensure continuity of support.
• Collaborate with HR and Digital teams to meet executive priorities and improve processes.

Skills

Leadership

Team management

Executive support

Calendar management

Change management

Process improvement

Stakeholder management

Microsoft Office

Confidentiality

Communication

Tools

Microsoft Copilot

Automation

Job description

Mass General Brigham Incorporated seeks a Manager of OCOO Administration to lead a centralized administrative support function for the Office of the Chief Operating Officer. You will supervise a team of executive admins, manage calendars, and ensure high-quality, confidential support to senior leaders.

Working with HR, Digital, and other partners, you will standardize processes, implement technology-enabled improvements, and guide change management across the organization.