COO Administrative Operations & Executive Support Manager

Mass General Brigham; Boston (MA); On-site; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham is seeking a Manager of OCOO Administration to lead a centralized team providing executive support to the Chief Operating Officer and to optimize administrative workflows. The role emphasizes calendar management, coordination, and service excellence across the Office of the COO.

Reporting to the Chief of Staff, you will drive standardization, partner with Digital and HR, and advance a shared service model to improve productivity and collaboration across Mass General Brigham.

Qualifications

• 3–5 years in administrative or operational management, preferably in healthcare or complex organizations.
• 1–3 years supervising staff, including performance management and coaching.
• Experience supporting senior executives and managing complex administrative operations.

Responsibilities

• Lead the centralized administrative team and oversee staffing, workload and coverage.
• Provide direct executive support to the Chief Operating Officer, incl. calendar and communications.
• Develop and refine standardized administrative workflows and processes.
• Identify and implement technology solutions to improve efficiency (e.g., Copilot, automation).
• Partner with HR and OCOO leadership on staffing structures and workforce planning.

Skills

Executive leadership

Calendar management

Process improvement

Communication

Microsoft Office

Tools

Microsoft Copilot

Outlook

Teams

Excel

PowerPoint

Job description

Mass General Brigham is seeking a Manager of OCOO Administration to lead a centralized team providing executive support to the Chief Operating Officer and to optimize administrative workflows. The role emphasizes calendar management, coordination, and service excellence across the Office of the COO.

Reporting to the Chief of Staff, you will drive standardization, partner with Digital and HR, and advance a shared service model to improve productivity and collaboration across Mass General Brigham.