OCM Lead - ServiceNow Adoption for Senate (Hybrid)

Digital Management Llc; Washington (District of Columbia); Hybrid; USD 87,000 - 107,000; Full time

Benefits offered by this job

401k match

Health insurance

Tuition assistance

Recognition program

Job summary

DMI is seeking an Organizational Change Management Lead to drive adoption for a ServiceNow service management maturity program with the U.S. Senate Sergeant at Arms.

This role emphasizes change strategy, stakeholder engagement, and adoption measurement across multiple organizations, with on-site collaboration in Washington, DC. As a technology-change professional, you will develop plans, ensure accuracy of communications, and coordinate training and user enablement while maintaining customer

Qualifications

• Bachelor of Science degree.
• 2–4 years of relevant experience.
• ITIL certification.

Responsibilities

• Develop and execute the OCM Strategy and Plan.
• Conduct stakeholder analysis and engagement.
• Conduct change impact and readiness assessments.
• Develop and maintain the Communications Plan and materials.
• Develop Training Needs Assessment and User Enablement Plan.
• Define adoption and success measures and produce post-implementation reports.

Skills

Change management

ServiceNow ATF

Stakeholder engagement

Requirements gathering

Communication

Training & enablement

Adoption measurement

Background investigations

Education

Bachelor of Science

ITIL certification

Tools

ServiceNow

Job description

DMI is seeking an Organizational Change Management Lead to drive adoption for a ServiceNow service management maturity program with the U.S. Senate Sergeant at Arms.

This role emphasizes change strategy, stakeholder engagement, and adoption measurement across multiple organizations, with on-site collaboration in Washington, DC. As a technology-change professional, you will develop plans, ensure accuracy of communications, and coordinate training and user enablement while maintaining customer