Organizational Change Management (OCM) Lead

Digital Management Llc; Washington (District of Columbia); Hybrid; USD 87,000 - 107,000; Full time

Benefits offered by this job

401k match

Health insurance

Tuition assistance

Recognition program

Job summary

DMI is seeking an Organizational Change Management Lead to drive adoption for a ServiceNow service management maturity program with the U.S. Senate Sergeant at Arms.

This role emphasizes change strategy, stakeholder engagement, and adoption measurement across multiple organizations, with on-site collaboration in Washington, DC. As a technology-change professional, you will develop plans, ensure accuracy of communications, and coordinate training and user enablement while maintaining customer

Qualifications

• Bachelor of Science degree.
• 2–4 years of relevant experience.
• ITIL certification.

Responsibilities

• Develop and execute the OCM Strategy and Plan.
• Conduct stakeholder analysis and engagement.
• Conduct change impact and readiness assessments.
• Develop and maintain the Communications Plan and materials.
• Develop Training Needs Assessment and User Enablement Plan.
• Define adoption and success measures and produce post-implementation reports.

Skills

Change management

ServiceNow ATF

Stakeholder engagement

Requirements gathering

Communication

Training & enablement

Adoption measurement

Background investigations

Education

Bachelor of Science

ITIL certification

Tools

ServiceNow

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLCis seeking a an Organizational Change Management Lead to own adoption on a ServiceNow service management maturity program for the U.S. Senate Sergeant at Arms (SAA).

This role carries a substantial share of the program's deliverable set, running from initial change strategy through post-implementation adoption reporting and spanning the full period of performance. Communications materials require customer approval before any customer-facing distribution, so this is a role for someone who can produce polished, accurate material on a review cycle rather than publish independently. This is a technology change professional, not a trainer and not a general communications specialist.

This position is designated Key Personnel under the contract. Substitution requires customer notification and approval. Deliverables are subject to formal Government review and written Contracting Officer's Representative (COR) acceptance. Requires on-site presence for engagement with customer stakeholders across multiple organizations.

Duties and Responsibilities:

• Change Strategy and Planning
  • Develop and execute the OCM Strategy and Plan, covering change approach, activities, schedule, responsibilities, and alignment to the product roadmap and release cadence.
  • Maintain the strategy and plan iteratively as the roadmap and release sequence change.
• Stakeholder Analysis and Engagement
  • Conduct stakeholder analysis covering groups, impacts, influence, readiness, engagement approach, cadence, and feedback mechanisms.
  • Develop and maintain the Stakeholder Engagement Plan.
  • Develop and execute stakeholder engagement plans for diverse audiences, including executives, managers, technical personnel, business stakeholders, and end users.
• Change Impact and Readiness Assessment
  • Conduct change impact assessments covering impacts to processes, roles, responsibilities, technology, procedures, behaviors, and stakeholder groups, with associated risks and mitigations.
  • Conduct change readiness assessments prior to significant releases, covering organizational readiness, barriers, risks, dependencies, and mitigation activities.
• Communications
  • Develop the Communications Plan and supporting materials, including audiences, messages, channels, timing, communications calendar, draft notices, frequently asked questions, presentations, and talking points.
  • Route all customer-facing communications materials through customer approval before distribution.
  • Maintain communications throughout implementation, adjusting to release timing and stakeholder feedback.
• Training and User Enablement
  • Develop the Training Needs Assessment and User Enablement Plan, covering audience-specific training needs, knowledge and skill gaps, training methods, timing, materials, and user support approach.
  • Develop training strategies, training materials, user guidance, and adoption resources in coordination with technical and business subject matter experts.
• Adoption Measurement and Reinforcement
  • Define adoption and success measures covering readiness, adoption, utilization, customer experience, training effectiveness, process performance, and business outcomes.
  • Develop and monitor change readiness and adoption metrics, solicit stakeholder feedback, and identify barriers to adoption.
  • Produce Post-Implementation Adoption and Feedback Reports covering adoption results, stakeholder feedback, identified barriers, performance against measures, lessons learned, corrective actions, and reinforcement recommendationDevelop and execute the OCM Strategy and Plan, covering change approach, activities, schedule, responsibilities, and alignment to the product roadmap and release cadence.

Qualifications

Education and Years of Experience:

• Bachelor of Science degree.
• Two to four years of relevant experience.
• ITIL certification

Required Skills & Certifications:

• Demonstrated proficiency building, maintaining, executing, and troubleshooting automated tests using the ServiceNow Automated Test Framework (ATF).
• Demonstrated business process and system analysis experience, including translating business needs into technical requirements.
• Experience authoring requirements, user stories, and acceptance criteria.
• Experience developing test plans, test cases, and test scripts traceable to approved requirements.
• Experience supporting user acceptance testing with a non-technical business user population.
• Exceptional interpersonal skills and a proven ability to build and maintain effective working relationships with all project stakeholders.
• Strong written and verbal communication skills.
• Ability to successfully complete the background investigation required for U.S. Senate facility and system access, and to meet ongoing personnel security reporting requirements. [Confirm investigation level and adjudication timeline.

Additional Requirements:

• Formal training in a structured change management methodology.
• Prior organizational change management on a ServiceNow or comparable enterprise platform rollout.
• Legislative Branch or Federal experience, particularly where communications require customer approval before release.
• Experience writing executive communications for a highly visible customer environment.
• Experience measuring adoption where baseline data is limited.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Washington, DC

Work Arrangement: With the option of Hybrid,with some work performed on-site in Washington, DC in support of the U.S. Senate Sergeant at Arms.

#LI-BQ1

#DICE

Minimum Salary Rate

$97,193

Median Salary Rate

$121,492

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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