OCM Lead for Senate ServiceNow Adoption

DMI (Digital Management, Inc.); Washington (District of Columbia); Hybrid; USD 97,000 - 121,000; Full time

Benefits offered by this job

Well-being programs

Healthcare benefits

401k match

Life Insurance

Disability insurance

Job summary

DMI, LLC is seeking an Organizational Change Management Lead to own adoption on a ServiceNow service management maturity program for the U.S. Senate Sergeant at Arms (SAA).

This role drives the full change lifecycle from strategy to post-implementation adoption reporting, requiring polished customer-facing materials reviewed and approved prior to distribution. This is a technology change professional role designated as Key Personnel; on-site engagement with multiple organizations is required in

Qualifications

• Bachelor's degree required.
• 2–4 years of relevant experience.
• ITIL certification desired.

Responsibilities

• Develop and execute the OCM Strategy and Plan with alignment to roadmap and release cadence.
• Maintain strategy and plan as the roadmap evolves.
• Conduct stakeholder analysis and develop engagement plans for diverse audiences.

Skills

Change management

Stakeholder engagement

Requirements writing

User stories and acceptance criteria

Test planning

Process analysis

Communication

Background investigations

Education

Bachelor of Science

2–4 years relevant experience

ITIL certification

Tools

ServiceNow ATF

ServiceNow platform

Job description

DMI, LLC is seeking an Organizational Change Management Lead to own adoption on a ServiceNow service management maturity program for the U.S. Senate Sergeant at Arms (SAA).

This role drives the full change lifecycle from strategy to post-implementation adoption reporting, requiring polished customer-facing materials reviewed and approved prior to distribution. This is a technology change professional role designated as Key Personnel; on-site engagement with multiple organizations is required in