OCM Lead

Allied Consultants, Inc.; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Matching 401(k) plan

Cafeteria plan

Job summary

Allied Consultants, Inc. is looking for an experienced OCM Lead in Austin, Texas, to work on large-scale technology implementations. The role demands leadership in change management and readiness planning across various state agencies.

As an OCM Lead, you will coordinate communication strategies, support agency readiness for testing, training, and transitions, and ensure alignment with the client's approach. Strong experience in organizational change management and agency-level coordination is essential for success in this role.

Qualifications

• 8 years of experience in organizational change management for large-scale implementations.
• 5 years executing project-level change strategies and measuring readiness.
• Experience in managing change management teams in senior roles.

Responsibilities

• Lead the change management methodology and readiness planning framework.
• Coordinate agency communications and support agency participation in UAT.
• Develop change and readiness artifacts aligned with client direction.

Skills

Organizational change management

Stakeholder engagement

Business Readiness Assessments

Change management frameworks

Job description

Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies.

We are currently seeking an experienced OCM Lead to play a key role within a high-impact technical services team.

Responsibilities

The client's requests responses from qualified Respondents to provide Organizational Change Management (OCM) and agency transition support services for the Centralized Accounting Payroll/Personnel System (CAPPS) State of Texas Accounting and Reporting Resource (STARR) financial system implementation.

Stakeholder and Agency Liaison Support

The selected Candidate will work alongside and under the direction of the client’s OCM team to support agency coordination, communications, and readiness. Central coordination authority and primary agency relationships remain with the client. The selected Candidate’s role is to extend the client’s reach by serving as a structured liaison to state agencies, ensuring they receive the information and support they need to feel capable and prepared.

• Maintain familiarity with client-approved CGI OCM, training, and testing deliverables to effectively support agency communications and readiness activities.
• Participate as a standing attendee in client-led OCM and training team meetings.
• Establish and maintain a structured engagement model for interfacing with designated agency points of contact in coordination with the client’s OCM team.
• Coordinate communications to agencies related to testing, training, and transition activities.
• Track agency readiness inputs, including participation levels and escalation topics, and synthesize them for client review.
• Facilitate feedback loops between agencies and client to surface readiness gaps, questions, and change impacts.
• Reinforce client-approved guidance, timelines, and expectations to agency stakeholders.

Change Management and Readiness Planning

The OCM Lead will own the change management methodology and readiness planning framework for this engagement and will direct OCM Coordinators in its execution.

• Support the client in defining agency-level readiness expectations across testing, training, and transition milestones.
• Develop change and readiness artifacts (e.g., readiness checklists, agency communications, Q&A content) aligned to client’s direction.
• Monitor and report on agency readiness risks and themes across the agency population.
• Conduct structured Business Readiness Assessments at defined project milestones, including baseline and pre‑go‑live assessments, evaluating agency preparedness across four dimensions: participation levels, communications effectiveness, training readiness, and operational readiness.
• Provide recommended follow‑up actions based on assessment results.

User Acceptance Testing (UAT) Support

The OCM Lead will oversee the client’s UAT readiness strategy and ensure OCM Coordinators have the direction and tools needed to support agency participation. The UAT population is anticipated to consist of approximately 500–600 participants across statewide agencies and institutions of higher education.

• Coordinate agency communications related to UAT schedules, roles, and expectations.
• Support agencies in understanding UAT objectives, participation responsibilities, and escalation pathways.
• Attend client‑led UAT coordination meetings as a standing participant.
• Track agency participation and UAT completion as a readiness indicator.
• Support coordination of UAT‑related artifacts and guidance.

Train‑the‑Trainer (TTT) Support

The OCM Lead will establish and oversee the Train‑the‑Trainer coordination approach, providing direction to OCM Coordinators responsible for logistics and agency outreach.

• Coordinate communications related to TTT schedules, materials, and trainer expectations.
• Reinforce roles and responsibilities of agency trainers and client‑provided training resources.
• Assist with dissemination and clarification of training materials developed by others.
• Collect and summarize agency feedback related to training preparedness and common issues.

End User Training (EUT) Support

The OCM Lead will establish the EUT coordination approach and ensure OCM Coordinators manage logistics and agency outreach for the full end‑user population.

• Coordinate EUT logistics, including scheduling, participant communications, and access to training environments.
• Assist agencies in understanding EUT expectations, role‑based training pathways, and how to access client‑developed training materials.
• Track EUT participation and completion rates as a pre‑go‑live readiness indicator.
• Collect and summarize agency feedback following training delivery to surface gaps or recurring issues.

Communications Support

The OCM Lead will own the communications strategy for this engagement, ensuring all agency‑facing communications are consistent, client‑approved, and aligned to the overall OCM approach.

• Develop and distribute client‑approved communications to agencies.
• Coordinate recurring updates related to testing, training, and transition milestones.
• Support FAQ, talking points, and change‑related messaging to address common agency questions.
• Maintain a log of agency communications and escalations for traceability.

Reporting and Governance Support

• Provide reporting and governance support as required.

Qualifications

8 years of:

• Experience in organizational change management, including direct design and execution of stakeholder engagement plans, readiness assessments, agency communications for large‑scale technology implementations or enterprise system transitions.
• 5 years of extensive experience executing project‑level change strategies, measuring change readiness, and ensuring long‑term sustainability.
• Experience designing and conducting Business Readiness Assessments for large‑scale technology transitions, including establishing baselines and producing executive‑level readiness reports across a multi‑agency population.
• Experience leading and managing a change management team or coordination staff in a senior or lead capacity.
• Experience developing executive‑level communications and governance frameworks for complex, multi‑stakeholder technology transitions.
• Experience applying structured change management frameworks (e.g., Prosci ADKAR, ACMP CCMP) to support adoption and readiness outcomes on large‑scale ERP or statewide system implementations.
• Experience managing structured activities across multiple concurrent workstreams, tracking participation and engagement data, producing status and readiness reports, escalating risks, and preparing pre‑milestone summaries for project leadership.

5 years of:

• Direct experience working within/supporting Texas state agencies/Texas public institutions of higher education on large‑scale enterprise system or ERP implementations.

Preferred:

• 5 years of functional experience with CGI Advantage software or equivalent application.
• Experience with client’s statewide financial systems (USAS, TINS, SPA, or CAPPS).
• 2 years of Prosci certification, Certified Change Management Professional (CCMP), or Change Management Advanced Practitioner (CMAP) credential.

Benefits

• Medical insurance (Allied shares a percentage of the cost).
• Life insurance.
• Matching 401(k) plan.
• Cafeteria plan.

Allied Consultants is an equal opportunities employer.