Ocm Program Director Enterprise Solutions

Tata Consultancy Services; Dallas (TX); On-site; USD 152,000 - 206,000; Full time

Benefits offered by this job

Medical Coverage

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Family & Parental Leave

Job summary

Tata Consultancy Services Limited in Dallas, TX is seeking a Program Director for Organizational Change Management (OCM) within Enterprise Solutions to lead end-to-end change programs across global transformations. You will engage CXOs, shape change strategies, drive adoption, governance, and value realization while mentoring teams and coordinating with ERP, cloud, and digital initiatives.

This role emphasizes readiness, communication, analytics, and sustainment, with a focus on measurable

Qualifications

• Demonstrated experience in leading large-scale ERP, digital, and cloud transformations.
• Strong ability to engage CXO-level stakeholders and drive adoption.
• Proven track record in defining and executing end-to-end OCM strategies.
• Ability to lead cross-functional teams across geographies.
• Experience mentoring Engagement Managers and consultants.

Responsibilities

• Lead organizational readiness, stakeholder assessments, and change impact analyses.
• Develop and execute enterprise-wide OCM strategies aligned with transformation roadmaps.
• Engage CXOs and executives to drive leadership alignment and sponsorship.
• Design and implement communication plans and change advocacy initiatives.
• Oversee learning, training, and user adoption programs.
• Develop dashboards and analytics to monitor readiness, adoption, and value realization.
• Guide sustainment strategies post go-live and drive ongoing improvement.
• Support business development, pre-sales activities, and thought leadership.

Skills

Program Management

Stakeholder Management

Executive Coaching

Change Management

Leadership

Education

Bachelor of Computer Science

Tools

Power BI

Tableau

Job description

Job Description

Program Director Organizational Change Management (OCM)- Enterprise Solutions

Role Overview

The Enterprise Solutions (ES) Organizational Change Management (OCM) Practice is focused on enabling successful business transformation by driving faster adoption, greater utilization, and higher proficiency in organizational changes to achieve targeted business outcomes. The practice supports clients through complex digital, ERP, cloud, and business transformation initiatives by ensuring organizational readiness, stakeholder alignment, leadership engagement, and sustainable adoption.

The OCM Program Director is a strategic and hands‑on transformation professional responsible for leading end‑to‑end Organizational Change Management engagements for global transformation programs. This individual serves as the primary client‑facing OCM leader, managing executive and mid‑management stakeholder relationships while developing and executing comprehensive change strategies that drive measurable business value and adoption outcomes.

Key Responsibilities

Organizational Readiness & Change Assessment

• Conduct organizational readiness, stakeholder, and change impact assessments to evaluate the organization's preparedness for transformation.
• Assess organizational culture, change capacity, potential adoption risks, and resistance factors.
• Develop tailored change interventions and readiness plans based on assessment findings.

Change Strategy Development & Execution

• Define and implement enterprise‑wide change management strategies addressing changes in people, processes, technology, governance, and operating models.
• Lead the development of integrated OCM plans aligned with business objectives and transformation roadmaps.
• Establish change success measures, adoption KPIs, and value realization metrics.

Executive Stakeholder Engagement & Leadership Alignment

• Serve as the primary OCM advisor and engagement lead for client transformation initiatives.
• Facilitate and manage CXO, executive, and business leadership conversations throughout program delivery.
• Identify key influencers, sponsors, and resistance points while developing stakeholder engagement strategies.
• Coach leaders and sponsors on change leadership responsibilities and adoption expectations.

Communication & Change Advocacy

• Design and execute communication strategies that build awareness, commitment, and advocacy for change initiatives.
• Develop stakeholder‑specific communication plans, messaging frameworks, and engagement campaigns.
• Foster alignment across business, technology, and operational teams throughout the transformation journey.

Learning, Training & User Adoption

• Lead the design and deployment of learning and adoption programs for new systems, processes, and ways of working.
• Develop role‑based training solutions using instructor‑led, virtual, digital, and blended learning approaches.
• Drive user adoption through targeted interventions, coaching, performance support tools, and reinforcement mechanisms.

Change Analytics & Pe rformance Monitoring

• Develop digital dashboards, scorecards, and reporting mechanisms to monitor readiness, engagement, adoption, compliance, and business outcomes.
• Leverage data analytics and visualization tools to measure change effectiveness and identify improvement opportunities.
• Provide actionable insights and recommendations to executive stakeholders and program leadership teams.

Sustainment & Value Realization

• Develop and execute post-go-live sustainment strategies to embed new behaviors, processes, and capabilities.
• Continuously refine change approaches based on stakeholder feedback, adoption performance, and program developments.
• Measure and demonstrate organizational performance improvements and business value realization.

Consulting, Business Development & Practice Growth

• Drive the growth and maturity of the OCM practice through capability development, methodologies, assets, and best practices.
• Mentor and coach Engagement Managers, OCM Consultants, and emerging leaders to enhance delivery excellence and consulting capabilities.
• Demonstrate thought leadership in Organizational Change Management, including the application of emerging technologies such as AI‑enabled change solutions.
• Support regional business development and pre-sales activities, including opportunity shaping, solution development, proposal creation, and client presentations.
• Collaborate across service lines and industry groups to expand OCM offerings, strengthen market presence, and drive business growth.
• Contribute to practice innovation, knowledge management, and development of reusable accelerators and intellectual property.

Delivery Leadership

• Lead cross‑functional and geographically distributed teams across global transformation programs.
• Operate effectively in Agile, Hybrid, and Waterfall delivery environments.
• Take a proactive, hands‑on approach to driving execution, resolving issues, managing risks, building capabilities, and ensuring successful delivery outcomes.

Required Qualifications & Experience

• 20+ years of consulting and Organizational Change Management experience, including leadership of large-scale, complex, multi‑year ERP transformation engagements with CXO-level stakeholder interface.
• Extensive experience leading large-scale ERP, digital, and cloud transformation programs, including:
  • o SAP S/4HANA
  • o Oracle Cloud
  • o Salesforce o Workday
• Hands‑on experience leading or supporting global SAP S/4HANA transformation programs as a Change Program Director, OCM Partner or OCM Track Lead .
• Proven expertise in defining and executing end‑to‑end OCM strategies for greenfield and brownfield ERP implementations and digital transformation initiatives.
• Proven experience with leading consulting organizations such as Accenture, Deloitte, IBM Consulting, EY, or comparable Tier‑1 consulting firms.
• Demonstrated career stability with a track record of sustained tenure and progressive leadership growth.
• Strong focus on business process transformation, operational excellence, benefits realization, and KPI‑driven outcomes.
• Ability to articulate industry‑specific tra nsformation case studies, business challenges, and measurable value delivered to clients.
• Experience leading cross‑functional teams and managing executive stakeholders, sponsors, and external partners across complex transformation environments.
• Demonstrated ability to influence, motivate, and engage stakeholders at all organizational levels, including CXO leadership.
• Strong communication, facilitation, executive presentation, negotiation, and problem‑solving skills.

Technical & Functional Expertise

• Enterprise Change Management Methodologies (Prosci, ADKAR, APMG)
• Organizational Readiness & Change Impact Assessment
• Stakeholder Management & Executive Coaching
• Strategic Communications & Engagement
• Learning & Adoption Strategy
• Business Process Transformation
• Change Analytics & Benefits Realization
• Operating Model & Organizational Transformation
• Digital Adoption & Employee Experience
• Program Governance & Transformation Management
• Power BI, Tableau, and other analytics and visualization platforms
• Global, multi‑vendor, and multi‑partner program delivery environment

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $152,220 - 205,900 a year

Location

Dallas, TX

Function

TECHNOLOGY

Role

Program Director

ID

434326

Skills

Program Management

Salary Range

$152,220 - $205,900

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE