Oceanfront Bistro Server — Guest Experience Pro

Loews Hotels & Co; Miami Beach (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid sick days

Vacation

Holidays

Training

Tuition reimbursement

Pet insurance

Free meals

Hotel rates

Discounts

Job summary

Loews Miami Beach Hotel is seeking a Restaurant Bar Server to craft exceptional guest experiences in a vibrant oceanfront setting. You will take orders, recommend menu items and beverages, and ensure guests feel welcome from arrival through departure.

Responsibilities include accurate order taking, timely service, and collaboration with bartenders and kitchen staff to uphold the highest standards of quality and presentation. Join a dynamic hospitality team.

Qualifications

• Previous experience in a food and beverage setting is required.
• Knowledge of alcoholic beverages and service techniques highly preferred.
• High School Diploma or equivalent preferred.
• Strong understanding of menu offerings, service etiquette, and guest engagement.
• Excellent guest service skills with a focus on personalized interactions.
• Basic proficiency with computer systems for order entry and processing.
• Physical ability to stand and lift up to 50 pounds repeatedly.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work varying shifts, including nights, weekends, and holidays.

Responsibilities

• Greet guests warmly, present menus, and offer personalized food and drink recommendations.
• Take accurate orders, note special requests or dietary needs, and communicate them clearly to the kitchen or bar.
• Serve food and beverages promptly, ensuring quality and presentation meet the highest standards.
• Check in with guests throughout their visit to ensure satisfaction and address any needs.
• Refill drinks and anticipate guest requirements for a seamless, enjoyable experience.
• Maintain in-depth knowledge of the menu, including specials, pairings, and preparation methods.
• Answer guest inquiries about food, beverages, and cocktails with confidence and professionalism.
• Process payments accurately and efficiently, handling both cash and card transactions.
• Collaborate with bartenders, kitchen staff, and team members to ensure smooth operations.
• Set up and break down bar and dining areas, restocking and organizing supplies as needed.
• Keep tables, seating areas, and menus clean and tidy throughout service.
• Respond to guest feedback or concerns promptly and professionally to ensure a positive experience.
• Assist in resetting the dining area for the next service to maintain a welcoming environment.
• Perform other duties as assigned to support overall operations.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest Services

Communication

Product Knowledge

Team Collaboration

Adaptability

Education

High School Diploma or equivalent

Job description

Loews Miami Beach Hotel is seeking a Restaurant Bar Server to craft exceptional guest experiences in a vibrant oceanfront setting. You will take orders, recommend menu items and beverages, and ensure guests feel welcome from arrival through departure.

Responsibilities include accurate order taking, timely service, and collaboration with bartenders and kitchen staff to uphold the highest standards of quality and presentation. Join a dynamic hospitality team.