Ocean & Trucking Specialist

iHerb; California; Hybrid; USD 70,000 - 74,000; Full time

Job summary

iHerb is seeking an Ocean & Trucking Specialist to manage ocean freight forwarding, import customs clearance, and domestic trucking for domestic and international shipments in a fast-paced environment.

The role requires coordinating carriers, optimizing routes, maintaining documents, and building carrier relationships while ensuring timely, cost-effective delivery. A bachelor’s degree and logistics experience are preferred.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Word and Excel.
• Ability to work with little supervision and track multiple processes.
• Outstanding organizational and coordination abilities.
• Detail oriented; strong sense of responsibility.
• Ability to apply knowledge of quality and operate under pressure.
• Self-motivated team player in a fast-paced environment.

Responsibilities

• Manage ocean freight forwarding, import customs clearance, and domestic trucking.
• Coordinate daily transportation services for domestic and international shipments.
• Develop enhanced routes and maintain relationships with carriers and brokers.
• Schedule ocean bookings, vessel schedules, and pickups/deliveries.
• Ensure on-time, undamaged, low-cost shipments and maintain KPI records.
• Prepare shipping reports for upper management and research new lanes.

Skills

Communication

Organization

Attention to detail

Teamwork

Problem solving

Multitasking

Self-motivation

Education

Bachelor’s Degree in Business or related field

Tools

MS Office

Word

Excel

PowerPoint

Google Workspace

Job description

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team.

Job Summary

The Ocean & Trucking Specialist will manage ocean freight forwarding, import customs clearance, and domestic trucking activities. This position is responsible for coordinating daily transportation services for domestics and international shipments while continuously developing enhanced routes as a industry’s subject matter expert and closely managing the industry vendors. The team member will operate in a rapidly expanding, high energy and fast pace environment.

Job Expectations

• Supports Global Logistics US Operations leaders in managing activities with ocean freight forwarders, customs brokers, trucking companies, ground operations, warehouse operations and Global Freight Forwarding Specialists
• Create and maintain a strong network and relationship with freight forwarders, customs brokers, and trucking companies for assigned trade lane(s)
• Schedules and monitors transportation-related activities, including ocean bookings, vessel schedules, and domestic pickups/deliveries daily
• Continuously look for opportunities that will contribute to enhancement of Global Logistics
• Ensure all import documents are passed on to the customs broker in timely manner
• Works with various internal and external parties while managing international export schedules
• Ensures correct, on time, undamaged and low-cost shipping requirements are met for inbound and outbound shipments
• Maintains adequate driver coverage when required for weekdays, weekends and holidays
• Reports any discrepancies and delays while working with various freight forwarders, freight brokers and trucking companies to ensure on-time arrival
• Keeping record of trucking companies KPI
• Develop and maintain reliable carriers for timely performance
• Maintains knowledge of freight forwarding and domestics trucking regulations
• Suggest and implement corrective actions accordingly, as issues arise
• Prepare accurate shipping reports for upper management daily
• Identifies opportunities to enhance Global Logistics US Operations practices and implements consistent processes across the organization
• Perform other tasks and projects as assigned by the Us Operations Supervisor
• Assist in researching new lanes/routes for global expansion
• Assist in researching new carriers, forwarders, truckers

Knowledge, Skills and Abilities

Required:

• Excellent verbal and written communication skills
• Proficient in software skills, including Word and Excel.
• Ability to work with little supervision and track multiple processes.
• Outstanding organizational and coordination abilities.
• Detail oriented: attention to accuracy in this role is vital.
• Must have a very strong sense of responsibility for completing tasks and achieving goals.
• Ability to apply knowledge of quality; resolve practical operational problems and deal with a variety of situations in a high pressure environment.
• Ability to self-motivate, work as a team player, and work in a fast paced environment.

Equipment Knowledge

• Strong computer skills, proficient with (MS Office; Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements

• Generally requires 2-5 years in logistics industry
• Understanding of business processes and operational workflows
• Understanding of logistics related terminology
• Bilingual abilities are a plus

Education Requirements

• Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience.

Judgement/Reasoning Ability

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to elevate issues, as required, in a timely manner.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The noise in the work environment is usually moderate. Other factors are: Hectic, fast-paced with multi-level distractions Professional, yet casual work environment Office / Warehouse environment Ability to work extended hours as required Willing to work during weekends and national holidays as needed

Compensation

LI-MK2 Compensation: The expected salary range for this role is 70,000-74,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.