HR Generalist-DC Operations

iHerb Inc.; Hebron Estates (KY); On-site; USD 70,000 - 85,000; Full time

Job summary

iHerb Inc. in Hebron, Kentucky is seeking an HR Generalist to provide onsite support to our Warehouse/Distribution center team and assist HR Operations, collaborating with the onsite HR Business Partner on employee relations, performance management, coaching and retention.

You will investigate complaints, manage leave processes, advise on policies, and help drive our Pay for Performance initiative. Candidates should have 2–5 years in HR, a Bachelor's in HR, and strong knowledge of US Federal and

Qualifications

• 2–5 years of HR experience with emphasis in Employee Relations and Leave Administration.
• Bachelor’s Degree in Human Resources or related field; certification preferred.
• Knowledge of US Federal and State employment and benefit laws; strong communication skills.

Responsibilities

• Investigate and resolve employee complaints and grievances.
• Assist with leave of absence processing and benefits communications.
• Provide guidance on policies and procedures; support performance management.
• Collaborate with HR teams on recruitment, engagement, benefits and wellness initiatives.
• Support unemployment claims and maintain accurate HR records.

Skills

Fluent English

Bilingual Spanish

Interpersonal skills

Communication

Data analysis

Problem solving

Independent work

Travel locally

Education

Bachelor’s Degree in Human Resources

SPHR/PHR certification

Tools

Microsoft Office

Excel

HRIS

Job description

Hebron, Kentucky, United States of America Corporate R107005 Posted 04/09/2026

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team.

Job Summary

The Human Resources ("HR") Generalist position will primarily focus on providing support onsite to our Warehouse/Distribution center team and will also support HR Operations. This role will also work closely with the onsite HR Business Partner on employee relations issues, performance management, coaching, counseling, team member development, and retention. The HR Generalist will also be able to partner more broadly with the HR department on other assigned duties and projects.

Job Expectations

• Investigate, document and resolve employee complaints/grievances. Investigations can include, but not limited to peer, supervisor complaints, sexual harassment, discrimination, etc.;
• Assists in handling employee Federal, State and company leave of absence, including discussions with employees, processing of leave of absence paperwork, tracking and collection of benefits premium payments, and communication verbally and written with employees on leave;
• Provides advice, assistance and follow-up on company policies, procedures, and documentation;
• Coordinates the resolution of specific policy-related and procedural problems and inquiries;
• Supports in performance management, working closely with department managers and supervisors to support our Pay for Performance journey at iHerb;
• Reviews, edits and approves team member written warnings, coaching plans, and performance snapshots prior to being issued to team members;
• Makes recommendations to management regarding separation of employment for specific employees;
• Holds clear and persuasive conversations providing specific benefits, State and Federal information to employees;
• Responds to unemployment claims, if needed, verbally and written in a timely manner;
• Provides support to other HR teams in recruitment, engagement, benefits, wellness, recognition and communication.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities

• Fluent in English and Bilingual in Spanish preferred;
• Knowledge of FMLA, CFRA, PDL, USERRA, ADA, and Worker’s Compensation Laws, both Federal and for the State of California;
• Hands-on experience with processing documentation, interactive process discussions, managing records;
• Knowledge of multiple human resource disciplines and knowledge of Federal and State employment and benefit laws;
• Strong interpersonal and communication skills. Ability to analyze data and provide recommendations;
• Visibility requires maintaining a professional appearance and providing a positive company image to the public;
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
• Job requires accepting criticism and dealing calmly and effectively with high stress situations;
• Job requires being sensitive to other’s needs/feelings and taking an objective position when gathering facts when dealing with sensitive situations;
• Ability to work with little supervision, independently and searches out answers as needed to resolve issues/problems;
• Ability to travel locally to other locations.

Experience Requirements

Generally requires 2-5 years of experience in Human Resources with an emphasis in Employee Relations and Leave Administration. HR Generalist experience in other HR areas preferred.

Education Requirements

Bachelor’s Degree in Human Resources, SPHR/PHR certification or related field preferred or a combination of education and equivalent work experience.

Equipment Knowledge

• Proficient knowledge of Microsoft Office Suite, ability to create spreadsheets in Excel. Experience with HRIS a plus.
• Ability to use, copier, computer and other office-related equipment

Judgment/Reasoning Ability

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to elevate issues, as required, in a timely manner.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment
• Ability to work extended hours as required

Compensation

The expected salary range for this role is 70,000-85,000 USD. The actual base pay offered will be determined by factors such as the candidate’s relevant experience, education, geographic location, and internal equity.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.