Ocean Imports Customer Service Specialist

Total Quality Logistics; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA contribution

401(k) match

Paid Time Off

Employee Assistance Program

Giveback Program

Job summary

Laufer Group International is a leading international freight forwarder and customs broker, headquartered in New York. We provide end-to-end supply chain solutions and operate with a strong focus on accuracy, communication, and customer service.

The Customer Service Representative – Ocean Imports role supports our Ocean Import Operations team by coordinating shipments from arrival through final delivery and by keeping customers informed at every step.

Qualifications

• Experience in customer service or logistics is preferred but not required.
• Interest in international logistics, freight forwarding, or transportation.
• Strong communication and interpersonal skills with a customer-first mindset.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customers throughout the ocean import process.
• Issue arrival notices to customers and designated customs brokers.
• Review shipment information, including vessel schedules, ETA, POD, PO, and delivery details.
• Monitor shipment status and provide timely updates to customers and internal teams.
• Coordinate with trucking companies, ocean carriers, terminals, and customs brokers to support timely movement of freight.
• Issue delivery orders and assist with scheduling deliveries.
• Track shipments, container availability, cargo deliveries, and empty container returns.
• Update shipment information and maintain accurate records in the transportation management system.
• Help resolve shipment issues by working with customers and logistics partners.
• Ensure all documentation is complete and processed according to company procedures.
• Support the team with additional operational and customer service responsibilities as needed.

Skills

Customer service

Administrative

Logistics

Communication

Organizational skills

Problem-solving

Microsoft Office

Team collaboration

Education

Associate's or Bachelor's degree in Business, Supply Chain, Logistics

Tools

Microsoft Office

Job description

Laufer Group International is a leading international freight forwarder and customs broker, headquartered in New York. We provide end-to-end supply chain solutions and operate with a strong focus on accuracy, communication, and customer service.

The Customer Service Representative – Ocean Imports role supports our Ocean Import Operations team by coordinating shipments from arrival through final delivery and by keeping customers informed at every step.