Ocean Import Agent

SmartRecruiters, Inc.; Town of Belgium (WI); Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Paid vacation and holidays

Medical health plan

Employee stock purchase plan

Training & personnel development

Growth opportunities

Employee referral program

Job summary

Expeditors International in Belgium is seeking an Ocean Import Lead Agent to ensure timely and accurate movement of freight and information within the Ocean Import Department.

You will provide exceptional customer service, adhere to standard processes, and collaborate with teammates to improve efficiency. The role involves overseas communications and timely responses, with escalation to management when needed.

Qualifications

• Bachelor's degree preferred.
• 6 months experience in Ocean Import.
• Effective interpersonal skills.
• Attention to detail.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Provide exceptional customer service within the Ocean Import Department.
• Understand and follow department processes; seek efficiency improvements.
• Handle overseas communications and timely responses to emails and requests.
• Escalate problems to management when necessary.

Skills

Interpersonal skills

Attention to detail

Education

Bachelor's degree preferred

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities

• Operations/Industry Knowledge
• Customer Service
• Procedure and Productivity Standards Adherence?
• Accounting
• Accurate and Timely Billing
• Self Development
• Understand department process flow, looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• Bachelor's degree preferred.
• 6 months experience in Ocean Import
• Effective interpersonal skills.
• Attention to Detail

Reporting Structure

• Ocean Import Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program