Ocean Import Specialist | Growth, Compliance & Service

Deutsche Post; Charleston (SC); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical coverage

Vision coverage

Dental coverage

Paid Time Off

Job summary

Deutsche Post in Charleston, SC is seeking an Ocean Import Agent with excellent communication and customer service skills. Accuracy and timely movement of freight and information are essential, with duties at the Charleston location.

Key responsibilities include quoting, account creation, SOP management, shipment verification, and liaison between customers and processors. The role requires knowledge of Incoterms and ocean import/export regulations.

Qualifications

• Minimum 1 year experience with ocean imports/ exports.
• Strong understanding of Ocean Import/Export regulations and documents.
• Ability to work, communicate, and resolve problems that arise in the movement of product into/out of the US.
• Attention to detail and excellent oral and written skills; customer service experience desirable.
• Quick learner with a Can-Do attitude and strong prioritization skills.
• Exceptional customer service skills.
• Strong computer skills (Excel, Word, PowerPoint).
• Cargo Wise systems knowledge is a plus.
• Hazmat certification is a plus.

Responsibilities

• Quoting, account creation, SOP responsibility.
• Confirm all shipment information with origin to initiate shipment; knowledge of Incoterms required.
• Receive and validate customers order including shipping documents, SLI, EIN, credit application.
• Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions.
• Verify shipment status, review pre-alert and verify issue shipment handling instructions to operational Ocean Import Processors.
• Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception.
• Communicate exceptions and shipment status with Customer and Ocean Import Processor.
• Work with Accounts Receivable.
• Increase customer satisfaction and business share through regular contact (i.e., phone, email, possible visits).
• Initiate customer reports.

Skills

Ocean imports/exports

Regulations knowledge

Communication

Customer service

Problem solving

Excel/Office

Attention to detail

Cargo Wise knowledge

Hazmat knowledge

Tools

Cargo Wise

Job description

Deutsche Post in Charleston, SC is seeking an Ocean Import Agent with excellent communication and customer service skills. Accuracy and timely movement of freight and information are essential, with duties at the Charleston location.

Key responsibilities include quoting, account creation, SOP management, shipment verification, and liaison between customers and processors. The role requires knowledge of Incoterms and ocean import/export regulations.