Ocean Import Specialist — Fast-Paced, Customer-Centric

Deutsche Post; Torrance (CA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

401(k) match

Stock Purchase Plan

Medical insurance

Vision insurance

Dental insurance

Paid time off

Job summary

Ocean Import Specialist in Torrance, CA for DHL Global Forwarding (Deutsche Post) requires strong communication and customer service skills to ensure accurate and timely movement of freight. The role is based at Torrance, CA and involves coordinating shipments, documents, and expertise in ocean imports.

Responsibilities include confirming shipment details, reviewing fees and SOPs, tracking status, and liaising between processing agents and customers.

Qualifications

• Minimum 2 years Ocean Imports experience in freight forwarding or International Supply Chain.
• Strong Understanding of Ocean Import regulations and documents.
• Knowledge of Incoterms a plus.
• Ability to work in a fast-paced and deadline-driven office environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Exceptional customer service and follow up skills.
• Strong computer skills (Excel, Word, PowerPoint).
• CargoWise systems knowledge is a plus.
• Hazmat certification is a plus.
• Bachelor’s degree preferred; High school diploma or GED required.

Responsibilities

• Confirm all shipment information with origin to initiate shipment. Receive and validate customers order including shipping documents, SLI, EIN, credit application
• Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
• Verify shipment status, review pre-alert and verify shipment handling instructions to operations
• Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
• Communicate and resolve problems that arise in the movement of product
• Communicate exceptions and shipment status with Customer

Skills

Ocean imports experience

Ocean Import regulations

Incoterms knowledge

Fast-paced environment

Multi-tasking / time management

Customer service

Excel

PowerPoint

CargoWise knowledge

Hazmat knowledge

Education

Bachelor’s degree preferred

High school diploma or GED required

Tools

CargoWise

Job description

Ocean Import Specialist in Torrance, CA for DHL Global Forwarding (Deutsche Post) requires strong communication and customer service skills to ensure accurate and timely movement of freight. The role is based at Torrance, CA and involves coordinating shipments, documents, and expertise in ocean imports.

Responsibilities include confirming shipment details, reviewing fees and SOPs, tracking status, and liaising between processing agents and customers.