Ocean Import Specialist — Customer-Centric Logistics Expert

Deutsche Post; Seattle (WA); In loco; USD 38.000 - 51.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) Match

Stock Purchase Plan

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Descrizione del lavoro

DHL Global Forwarding is seeking an Ocean Import Specialist in Seattle to manage ocean import shipments with a customer-centric approach. You will coordinate with multiple stakeholders, resolve issues proactively, and drive customer satisfaction through effective communication and collaboration.

You will leverage DHL's digital suite to optimize bookings, export/import documentation, and track shipments, while seeking opportunities to grow accounts and improve processes.

Competenze

• Strong understanding of Ocean Import regulations and documentation.
• Excellent customer service mindset with ability to build lasting relationships.
• Proactive, solution-oriented, and able to communicate clearly with customers.
• Detail-oriented with strong written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and Teams.

Mansioni

• Provide exceptional customer service and promptly resolve incidents.
• Build enduring customer relationships and advocate for their needs.
• Collaborate with subject matter experts to prepare customized solutions.
• Coordinate with internal/external teams to address concerns effectively.
• Master DHL products and services, delivering demonstrations and trainings as needed.
• Identify opportunities for account growth and assist with rate renewals.
• Stay informed on industry trends via trade teams and internal calls.

Conoscenze

Ocean Import regulations

Customer relationships

Proactive problem solving

Microsoft Office

Excel

Outlook

Teams

CargoWise

Strumenti

CargoWise

Descrizione del lavoro

DHL Global Forwarding is seeking an Ocean Import Specialist in Seattle to manage ocean import shipments with a customer-centric approach. You will coordinate with multiple stakeholders, resolve issues proactively, and drive customer satisfaction through effective communication and collaboration.

You will leverage DHL's digital suite to optimize bookings, export/import documentation, and track shipments, while seeking opportunities to grow accounts and improve processes.