Customer-Centric Ocean Import Specialist

DHL Global Forwarding; Seattle (WA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Job summary

DHL Global Forwarding in Seattle is seeking an Ocean Import Specialist to manage ocean import shipments and deliver outstanding customer service. You’ll collaborate with carriers and internal teams to keep cargo moving while navigating exceptions and ensuring timely delivery to customers.

The role emphasizes digital tools, process optimization, and proactive communication to minimize disruptions and grow account value through thoughtful solutions.

Qualifications

• Strong understanding of Ocean Import regulations and documentation is preferred.
• Enthusiasm for building deep and lasting connections with our customers.
• Proactive and solution-oriented mindset, always demonstrating a "can do" attitude.
• Ability to resolve issues related to product movement and proactively communicate with the customer.
• Strong attention to detail and excellent communication skills (oral and written) are essential, with prior customer service experience preferred.
• Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel.
• Highly desirable, but not required, experience using the CargoWise system.

Responsibilities

• Provide exceptional customer service, surpassing expectations and promptly resolving incidents
• Cultivate enduring customer relationships, understanding their needs and serving as their advocate
• Go beyond simply highlighting transport exceptions by working with Subject Matter Experts, preparing creative customized solutions to keep our customers' cargo moving
• Collaborate seamlessly with internal and external teams to address customer concerns effectively
• Master our innovative products and services, offering demonstrations and training as needed
• Identify opportunities for account growth and collaborate with sales for rate renewals and upselling
• Stay updated on industry trends through trade teams and internal calls
• Promote and leverage DHL's digital suite to enhance customer satisfaction and reduce churn
• Take ownership of transport orders, ensuring timely delivery of shipments to the final customer
• Optimize booking processes to ensure efficient import operations
• Prepare and distribute import documents to counterparts (carriers, consignees, suppliers), validating as needed
• Assign tasks to the GSC support functions and monitor performance
• Perform IT systems related tasks to provide up to date information on shipments
• Take full ownership of your files and their financial performance. You are the single point of contact for our internal network and our customers with regards to your files
• Continuously drive GP Maximization by finding cost efficient transportation solutions, leveraging upselling opportunities and minimizing revenue leakage

Skills

Ocean Import regulations

Customer relationships

Proactive mindset

Issue resolution

Communication skills

MS Office

CargoWise

Tools

CargoWise

Job description

DHL Global Forwarding in Seattle is seeking an Ocean Import Specialist to manage ocean import shipments and deliver outstanding customer service. You’ll collaborate with carriers and internal teams to keep cargo moving while navigating exceptions and ensuring timely delivery to customers.

The role emphasizes digital tools, process optimization, and proactive communication to minimize disruptions and grow account value through thoughtful solutions.