Ocean Import Specialist: Customer Focus & Profitability

DHL; Minneapolis (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical Insurance

Vision Coverage

Dental Coverage

Paid Time Off

Job summary

DHL Global Forwarding in Minneapolis is seeking an Ocean Import Agent to manage shipment execution and be the primary contact for customers. You will optimize routing, ensure compliance, and drive profitability while delivering exceptional service.

Responsibilities include handling bookings, documentation, invoicing, and problem resolution with suppliers, while maintaining relationships and upsell opportunities. Strong Excel, INCO terms knowledge, and CargoWise experience are valued.

Qualifications

• 2+ years Ocean Import industry experience preferred.
• Strong financial business acumen.
• Quick learner with a Can-Do attitude and good prioritization.
• Knowledge of INCO terms.
• Proficient in Excel/Word/PowerPoint.
• CargoWise knowledge is a plus.
• Hazmat certification is a plus.

Responsibilities

• Administer shipment level activities including booking receipt, documentation, and related transport.
• Act as the first point of contact for customers for information, exceptions, and claims.
• Manage routing and assignment to meet service commitments while maximizing profit; prepare invoices and documentation; own profitability.
• Execute regulatory compliance procedures for shipments.
• Maintain relationships with clients; identify upsell opportunities; conduct customer visits.
• Resolve issues in day-to-day delivery; improve freight operations using the TMS.
• Provide guidance or training to less experienced staff as needed.
• Support PDs and GEMBA; share improvement ideas proactively.
• Create/confirm transport orders and bookings; manage Import/Export documents.

Skills

Ocean Import experience

Financial acumen

Can-do attitude

INCO terms

Excel/Word/PowerPoint

CargoWise

Hazmat certification

Tools

CargoWise

Excel

Word

PowerPoint

Job description

DHL Global Forwarding in Minneapolis is seeking an Ocean Import Agent to manage shipment execution and be the primary contact for customers. You will optimize routing, ensure compliance, and drive profitability while delivering exceptional service.

Responsibilities include handling bookings, documentation, invoicing, and problem resolution with suppliers, while maintaining relationships and upsell opportunities. Strong Excel, INCO terms knowledge, and CargoWise experience are valued.