Ocean Import Specialist

DHL Global Forwarding; Seattle (WA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Job summary

DHL Global Forwarding in Seattle is seeking an Ocean Import Specialist to manage ocean import shipments and deliver outstanding customer service. You’ll collaborate with carriers and internal teams to keep cargo moving while navigating exceptions and ensuring timely delivery to customers.

The role emphasizes digital tools, process optimization, and proactive communication to minimize disruptions and grow account value through thoughtful solutions.

Qualifications

• Strong understanding of Ocean Import regulations and documentation is preferred.
• Enthusiasm for building deep and lasting connections with our customers.
• Proactive and solution-oriented mindset, always demonstrating a "can do" attitude.
• Ability to resolve issues related to product movement and proactively communicate with the customer.
• Strong attention to detail and excellent communication skills (oral and written) are essential, with prior customer service experience preferred.
• Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel.
• Highly desirable, but not required, experience using the CargoWise system.

Responsibilities

• Provide exceptional customer service, surpassing expectations and promptly resolving incidents
• Cultivate enduring customer relationships, understanding their needs and serving as their advocate
• Go beyond simply highlighting transport exceptions by working with Subject Matter Experts, preparing creative customized solutions to keep our customers' cargo moving
• Collaborate seamlessly with internal and external teams to address customer concerns effectively
• Master our innovative products and services, offering demonstrations and training as needed
• Identify opportunities for account growth and collaborate with sales for rate renewals and upselling
• Stay updated on industry trends through trade teams and internal calls
• Promote and leverage DHL's digital suite to enhance customer satisfaction and reduce churn
• Take ownership of transport orders, ensuring timely delivery of shipments to the final customer
• Optimize booking processes to ensure efficient import operations
• Prepare and distribute import documents to counterparts (carriers, consignees, suppliers), validating as needed
• Assign tasks to the GSC support functions and monitor performance
• Perform IT systems related tasks to provide up to date information on shipments
• Take full ownership of your files and their financial performance. You are the single point of contact for our internal network and our customers with regards to your files
• Continuously drive GP Maximization by finding cost efficient transportation solutions, leveraging upselling opportunities and minimizing revenue leakage

Skills

Ocean Import regulations

Customer relationships

Proactive mindset

Issue resolution

Communication skills

MS Office

CargoWise

Tools

CargoWise

Job description

Job title: Ocean Import Specialist

Job location: Seattle, Washington

Revolutionize the logistics industry as a customer-centric Ocean Import Specialist at DHL Global Forwarding. Join our dynamic team and be at the forefront of innovation, digitalization, and solutions-driven approaches that cater to our customers' every need.

You will play a pivotal role in managing the movement of ocean import shipments, you'll be the driving force behind unrivaled customer satisfaction. Through proactive communication and seamless collaboration with stakeholders, you'll navigate transport exceptions with finesse, delivering swift and effective solutions that help minimize disruptions.

KEY RESPONSIBILITIES

Customer Centricity:

• Provide exceptional customer service, surpassing expectations and promptly resolving incidents


• Cultivate enduring customer relationships, understanding their needs and serving as their advocate


• Go beyond simply highlighting transport exceptions by working with Subject Matter Experts, preparing creative customized solutions to keep our customers' cargo moving


• Collaborate seamlessly with internal and external teams to address customer concerns effectively


• Master our innovative products and services, offering demonstrations and training as needed


• Identify opportunities for account growth and collaborate with sales for rate renewals and upselling


• Stay updated on industry trends through trade teams and internal calls

Digitalization and Technical Tasks:

• Promote and leverage DHL's digital suite to enhance customer satisfaction and reduce churn


• Take ownership of transport orders, ensuring timely delivery of shipments to the final customer


• Optimize booking processes to ensure efficient import operations


• Prepare and distribute import documents to counterparts (carriers, consignees, suppliers), validating as needed


• Assign tasks to the GSC support functions and monitor performance


• Perform IT systems related tasks to provide up to date information on shipments

File Ownership, Finance and P/L:

• Take full ownership of your files and their financial performance. You are the single point of contact for our internal network and our customers with regards to your files


• Continuously drive GP Maximization by finding cost efficient transportation solutions, leveraging upselling opportunities and minimizing revenue leakage

SKILLS / REQUIREMENTS

• Strong understanding of Ocean Import regulations and documentation is preferred


• Enthusiasm for building deep and lasting connections with our customers


• Proactive and solution-oriented mindset, always demonstrating a \"can do\" attitude


• Ability to resolve issues related to product movement and proactively communicate with the customer


• Strong attention to detail and excellent communication skills (oral and written) are essential, with prior customer service experience preferred


• Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel


• Highly desirable, but not required, experience using the CargoWise system

Pay Range: $27.50 - $36.66/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.


• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


• Vision: Optional coverage for exams, frames, and contacts.


• Dental: Optional coverage for preventive, basic, and major services.


• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.