Ocean Import Specialist

Mid-America Overseas, Inc.; Itasca (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Mid-America Overseas, Inc. is seeking a Freight Forwarding Specialist to manage daily maintenance, tracking, and tracing of international shipments from door to door.

You will communicate with truckers, warehouses, steamship lines, and other forwarders, maintain client information, and ensure timely inquiries are followed up with accuracy. Strong communication and customer service skills are essential.

Qualifications

• High School diploma or higher required.
• Minimum 3 years of freight forwarding experience.
• Excellent communication and interpersonal skills.
• Daily maintenance, tracking and tracing of international shipments.

Responsibilities

• Daily maintenance and tracking and tracing of international shipments
• Professional Communication with truckers, warehouses, steamship lines, and other forwarders on a daily basis
• Maintain/Update Client information and SOP’s
• Punctual daily follow up of all inquiries from customers, agents and MAO offices
• Excellent communication and interpersonal skills (both verbal and written)
• Provide excellent Customer Service to ensure customer issues are resolved.
• Coordinate Sea Freight Forwarding of international shipments from Door to Door.
• Maintain/Update Client information; change in contact, special instructions, and any other specific requirements.
• Daily interactions and reporting to local management.
• Ensuring accurate and timely client and vendors billing within company guidelines and timelines.
• Negotiate cost-effective rates with service providers to ensure maximum profitability.

Skills

Team Player

Innovative

Loyal

Detail Oriented

Dedicated

Education

High School or better

Job description

• Daily maintenance and tracking and tracing of international shipments
• Professional Communication with truckers, warehouses, steamship lines, and other forwarders on a daily basis.
• Maintain/Update Client information and SOP’s
• Punctual daily follow up of all inquiries from customers, agents and MAO offices
• Excellent communication and interpersonal skills (both verbal and written)
• Provide excellent Customer Service to ensure customer issues are resolved.
• Coordinate Sea Freight Forwarding of international shipments from Door to Door.
• Maintain/Update Client information; change in contact, special instructions, and any other specific requirements.
• Daily interactions and reporting to local management.
• Ensuring accurate and timely client and vendors billing within company guidelines and timelines.
• Negotiate cost-effective rates with service providers to ensure maximum profitability.

Job Details

Description

Duties and responsibilities

• Daily maintenance and tracking and tracing of international shipments
• Professional Communication with truckers, warehouses, steamship lines, and other forwarders on a daily basis.
• Maintain/Update Client information and SOP’s
• Punctual daily follow up of all inquiries from customers, agents and MAO offices
• Excellent communication and interpersonal skills (both verbal and written)
• Provide excellent Customer Service to ensure customer issues are resolved.
• Coordinate Sea Freight Forwarding of international shipments from Door to Door.
• Maintain/Update Client information; change in contact, special instructions, and any other specific requirements.
• Daily interactions and reporting to local management.
• Ensuring accurate and timely client and vendors billing within company guidelines and timelines.
• Negotiate cost-effective rates with service providers to ensure maximum profitability.

Behaviors

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Loyal: Shows firm and constant support to a cause
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibilityWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Financial: Inspired to perform well by monetary reimbursement
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

• High School or better.

Experience

• 3 years: Freight Forwarding

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.