Ocean Import Manager

Jobtailor; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking an experienced Ocean Import Supervisor to oversee import operations from carrier selection to delivery, ensuring compliance and on-time performance. You will lead a team of coordinators and collaborate with finance, logistics, and operations to optimize service quality.

Fluency in English, a bachelor's degree in logistics or related field, and 5 years of freight/logistics experience are preferred.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• 5 years of experience in freight forwarding, logistics, or a related field is preferred.
• Familiarity with ocean freight regulations, customs requirements, and export controls.

Responsibilities

• Oversee importation of goods by ocean including carrier selection, booking, and transportation.
• Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery.
• Build and maintain relationships with customers, vendors, and third‑party service providers to optimize cargo delivery.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and import controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and opportunities for improvement.
• Supervise a team of ocean import coordinators and support staff.

Skills

Fluency in English

Education

Bachelor's degree in Logistics, Supply Chain Management, or related field

Tools

Microsoft Office Suite

Job description

Responsibilities

• Oversee importation of goods by ocean including carrier selection, booking, and transportation.
• Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery.
• Build and maintain relationships with customers, vendors, and third‑party service providers to optimize cargo delivery.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and import controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and opportunities for improvement.
• Supervise a team of ocean import coordinators and support staff.

Core Competencies

Demonstrates expertise in overseeing ocean import operations, ensuring compliance with customs regulations, and optimizing cargo delivery through effective collaboration and process improvements. Proven ability to lead teams and enhance service quality while maintaining customer satisfaction.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, or a related field is preferred.
• 5 years of experience in freight forwarding, logistics, or a related field is preferred.
• Prior experience in ocean imports and supervisory roles is highly desirable.
• Familiarity with ocean freight regulations, customs requirements, and export controls.
• Knowledge of shipping routes and schedules.
• Fluency in English is required.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Tools & Technologies

• Microsoft Office Suite