Ocean Import Operator

Altius Talent | Freight Forwarding Recruitment; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Altius Talent is seeking an experienced Ocean Import Specialist to join a growing operations team in Downtown Chicago. You will manage ocean import shipments end-to-end, coordinating with overseas offices, carriers and brokers to ensure on-time delivery and compliance.

The role emphasizes excellent communication, strong organizational skills and a customer-focused approach in a fast-paced environment with excellent benefits and work-life balance.

Qualifications

• Previous ocean imports experience within a freight forwarder.
• Strong understanding of international shipping documentation and import procedures.
• Excellent communication and customer service skills.
• Highly organised with the ability to manage multiple shipments simultaneously.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Manage ocean import shipments from A-Z.
• Coordinate with overseas offices, customers, carriers, trucking companies and customs brokers.
• Prepare and process all import documentation accurately.
• Track shipments and proactively communicate updates to customers.
• Arrange final delivery and inland transportation.
• Resolve shipment issues and exceptions efficiently.
• Ensure compliance with all company procedures and regulatory requirements.
• Build and maintain strong relationships with customers and service providers.
• Maintain accurate shipment records within the company operating system.

Job description

A well-established international freight forwarder is seeking an experienced Ocean Import Specialist to join its growing operations team in Downtown Chicago. This is an excellent opportunity for an individual with strong ocean import experience looking to join a collaborative team with excellent benefits and a healthy work-life balance.

Working within a fast-paced environment, you will be responsible for managing ocean import shipments from origin through to final delivery while ensuring exceptional customer service and compliance throughout the shipment lifecycle.

Key Responsibilities

• Manage ocean import shipments from A-Z.
• Coordinate with overseas offices, customers, carriers, trucking companies and customs brokers.
• Prepare and process all import documentation accurately.
• Track shipments and proactively communicate updates to customers.
• Arrange final delivery and inland transportation.
• Resolve shipment issues and exceptions efficiently.
• Ensure compliance with all company procedures and regulatory requirements.
• Build and maintain strong relationships with customers and service providers.
• Maintain accurate shipment records within the company operating system.

Requirements

• Previous experience working within Ocean Imports for a freight forwarder.
• Strong understanding of international shipping documentation and import procedures.
• Excellent communication and customer service skills.
• Highly organised with the ability to manage multiple shipments simultaneously.
• Detail-oriented with strong problem-solving abilities.