Ocean Import Manager

Freight Appointments; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Freight Appointments in Atlanta, GA is seeking an experienced Ocean Import Manager to lead the Ocean Import department in a hybrid work setting. The role focuses on guiding daily operations, ensuring efficient movement of international shipments, and delivering excellent customer service while staying compliant with import regulations.

Responsibilities include mentoring the Ocean Import team, managing end-to-end processes, maintaining regulatory compliance, and collaborating with Sales, Customs

Qualifications

• 5+ years in ocean import freight forwarding.
• 3+ years in management or supervisory roles.
• Strong knowledge of ocean import operations and U.S. import procedures.
• Experience with CargoWise platform.
• Excellent leadership, communication, and organizational skills.

Responsibilities

• Manage and mentor the Ocean Import team.
• Oversee end-to-end ocean import process from booking through delivery.
• Ensure compliance with U.S. Customs regulations and company procedures.
• Build relationships with customers, carriers, overseas agents, and vendors.
• Resolve shipment issues and provide proactive client communication.
• Monitor department performance, profitability, and service levels.
• Collaborate with Sales, Customs Brokerage, Accounting and Operations.
• Drive process improvements and ensure accurate billing and documentation.

Skills

Ocean import experience

Management experience

Leadership

Communication skills

Organizational skills

Tools

CargoWise

Job description

Ocean Import Manager - Atlanta, GA - Hybrid

The Ocean Import Manager is responsible for leading the daily operations of the Ocean Import department, ensuring the efficient movement of international shipments while delivering outstanding customer service and maintaining compliance with all import regulations

Responsibilities

• Manage and mentor the Ocean Import team.
• Oversee the end-to-end ocean import process from booking through final delivery.
• Ensure compliance with U.S. Customs regulations and company procedures.
• Build and maintain relationships with customers, carriers, overseas agents, and vendors.
• Resolve shipment issues and provide proactive customer communication.
• Monitor department performance, profitability, and service levels.
• Partner with Sales, Customs Brokerage, Accounting, and Operations teams to support customer needs.
• Drive process improvements and ensure accurate billing and documentations.

Qualifications

• 5+ years of ocean import freight forwarding experience
• 3+ years of management or supervisory experience
• Strong knowledge of ocean import operations, shipping documentation, and U.S. import procedures
• Experience with CargoWise
• Excellent leadership, communication, and organizational skills