Ocean Import Coordinator

Rhenus SE & Co. KG; Cranford (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Rhenus SE & Co. KG is seeking a logistics coordinator in Cranford, New Jersey, to manage end-to-end ocean import shipments. Your role will involve proactive communication with various stakeholders to ensure timely and accurate freight movement.

Key responsibilities include preparing documentation, monitoring shipment milestones, negotiating with carriers, and maintaining comprehensive shipment records. This position is crucial for delivering exceptional customer service and improving operational performance.

Responsibilities

• Coordinate end-to-end ocean import shipments, ensuring timely execution.
• Communicate proactively with customers, overseas agents, and internal teams.
• Prepare and distribute shipment updates, arrival notices, and other import documentation.
• Monitor shipment milestones and resolve delays or service issues.
• Prepare and review Bills of Lading, delivery orders, and invoices.
• Coordinate cargo pickups and inland transportation.
• Negotiate competitive rates with carriers and logistics providers.
• Review carrier and vendor invoices, approve payments, and ensure timely billing.
• Manage shipment files and financial records.
• Handle shipment exceptions, claims, and operational issues.
• Maintain accurate shipment records within the transportation management system.
• Collaborate with internal departments to deliver exceptional customer service.

Job description

Responsibilities

• Coordinate end-to-end ocean import shipments, ensuring timely execution from arrival through final delivery.
• Communicate proactively with customers, overseas agents, ocean carriers, customs brokers, truckers, and internal teams to ensure the seamless movement of freight.
• Prepare and distribute pre-alerts, shipment updates, arrival notices, status reports, and other import documentation.
• Monitor shipment milestones, resolve delays or service issues, and provide customers with accurate, timely updates throughout the shipment lifecycle.
• Prepare, review, and issue Bills of Lading, delivery orders, Proofs of Delivery (PODs), invoices, and other shipping documentation with a high degree of accuracy.
• Coordinate cargo pickups, inland transportation, and final delivery while ensuring customer requirements and service commitments are met.
• Negotiate competitive rates with carriers and logistics providers while supporting customer quotations as required.
• Review carrier and vendor invoices, reconcile shipment costs, approve payments, and ensure timely customer billing.
• Manage shipment files, pending charges, profit share requests, and financial records in accordance with company procedures.
• Handle shipment exceptions, claims, and operational issues by identifying practical solutions and coordinating with all relevant stakeholders.
• Maintain accurate shipment records, client reports, and operational data within the transportation management system.
• Collaborate with internal departments and international partners to deliver exceptional customer service and continuously improve operational performance.
• Perform other duties and special projects as assigned.