Ocean Import/Export Documentation Clerk

Turkon America Inc; New York (NY); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Health insurance coverage

Paid time off

Job summary

Turkon America Inc. in Secaucus, NJ is seeking an Ocean Import/Export Documentation Clerk who is detail-oriented and proactive to join our Customer Service team. You will oversee freight bookings and related documentation while delivering high-quality support to our customers.

The role requires data accuracy, timely processing, and collaboration with SAP and terminal systems. You will coordinate with management and other departments, prepare schedules, and help issue BLs as needed, working

Qualifications

• Minimum 1 year in logistics, warehouse operations or transportation.
• Minimum 2 years in customer service, ideally logistics or supply chain.
• High School diploma required; Bachelor's preferred.
• Proficiency in Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Highly organized, self-motivated, able to work independently.
• SAP system experience is a plus.

Responsibilities

• Process all booking requests accurately and timely.
• Verify data in the system and input missing information.
• Update SAP and Terminal systems and ensure accuracy.
• Ensure timely communications with customers and teams.
• Maintain accurate data for BL issuance.
• Prepare weekly schedules and distribute to customers.
• Communicate daily with customers and management.
• Monitor service levels and report failures to management.
• Handle all customer requests promptly.
• Assist CS staff as needed and time permitting.
• Cross-train in other team areas.
• Perform duties as assigned by management.

Skills

Customer service

Communication

Microsoft Office

SAP experience

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

SAP

Job description

We are currently looking for a detail-oriented and proactive Ocean Import/Export Documentation Clerk to join our Customer Service Department in Turkon America Inc. This role is responsible for ensuring the accurate and timely processing of freight bookings and related documentation, while maintaining a high level of customer service.

Key Responsibilities:

• Ensure all booking requests have been received and process correctly.
• Check that data is correct in the system and input any missing data.
• Ensure that the SAP / Terminal systems are updated and accurate.
• Ensure that all communications are processed in a timely manner.
• Maintaining accurate data so that related department can be issue BL's.
• Prepare weekly schedules and distribute to the customers for smooth day to day operations.
• Communicate daily with customer, upper management, and other departments, including managers and/or supervisors when issues arise.
• Monitor and report any level of service failures to the Management.
• Handle all requests from customer in a timely manner.
• Assist other Customer Service Associate staff as needed and when time permits.
• Cross train in other areas of the team
• Performs job related duties as specified by management.

Qualifications

• Minimum 1 years of experience in logistics, warehouse operations, or transportation industry.
• Minimum 2 years of experience in customer service, preferably in a logistics or supply chain environment.
• High School diploma or equivalent required; Bachelor's degree preferred.
• Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Highly organized, self-motivated, and capable of working independently.
• SAP system experience is a plus.
• Health insurance coverage
• Paid time off

Additional Information

• Work Location: In person, Secaucus, NJ 07094
• Commute/Relocation: Must be able to reliably commute or relocate prior to start date.

Department: Customer Service

Location: Secaucus, NJ 07096 (On-site)

Employment Type: Full-Time - Monday-Friday, 8:30 AM - 5:00 PM

Compensation: $45,000 - $54,000 per year (Based on experience)