Ocean Export Specialist

Transgroup Express, Llc; Elizabeth (NJ); On-site; USD 41,000 - 43,000; Full time

Job summary

Scan Global Logistics in Elizabeth, NJ is seeking an Ocean Export Specialist to manage ocean export shipments, ensure timely documentation, and provide excellent customer service. This on-site role requires knowledge of EEI, NVOCC concepts, and compliance with export regulations.

Responsibilities include coordinating bookings, preparing documents, tracking shipments, and maintaining strong relationships with carriers and agents. Direct hire, full-time, Monday–Friday schedule.

Qualifications

• 2+ years of ocean export experience in freight forwarding
• Experience with export regulations and ocean freight processes
• Strong customer service and communication skills
• Excellent attention to detail and problem-solving abilities

Responsibilities

• Coordinate ocean export shipments from pickup to destination
• Prepare and review export documents (B/L, origin certificates, AES if applicable)
• Manage bookings, rate requests, and carrier communications
• Track and trace shipments and provide updates to clients and sales
• Ensure compliance with FMC, QA standards, and relevant regulations
• Escalate issues to management as needed
• Support as backup for alternate accounts

Skills

Customer service

Communication

Attention to detail

Problem solving

Tools

Ms Office

MS Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Ocean Export Specialist

Full Time Elizabeth, NJ, US

Salary Range: $30.29 To $31.73 Hourly

About Scan Global Logistics:

At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.

Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a direct hire, full-time, on-site position based in Elizabeth, NJ.

Position Overview

As the Ocean Export Specialist, you will be responsible for the processes and procedures used in ocean export or ocean freight forwarding activities. This individual must ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Job Description

• Demonstrate strong emphasis on customer satisfaction per company policy.
• Must possess a comprehensive understanding of the Export & Import Regulations or other government agency regulations that govern exports.
• In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC
• Complete process of ocean shipment, including arrangement for pick-up or inland transportation, booking, timely document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination.
• Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers and agents in a timely manner.
• Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents.
• Uphold strong and professional relationships with ocean intermediaries, transportation agencies and sales.Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
• Continue to export different options to reduce costs and increase revenue.
• Arrange and book steamship shipping and ensure shipments are pre-alerted in a timely manner once on-board notifications are confirmed.
• Prepare and review export documents such as shipping instructions, certificates of origin, and other cargo-related files.
• Arrange for container pickup and return to shipyard.
• Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.)
• Communicate/correspond with vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup and delivery companies etc. in a timely manner, to include pre-alerts, rate requests, shipment status, etc.
• Track and trace shipments providing updates to clients and sales.
• Responds to emails and rate requests in a timely manner, assisting local sales efforts.
• Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Complete all inbound/outbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Assist as backup for alternate accounts.
• Escalation of problems to Management when necessary
• Perform any other duties that may be assigned by the Department Manager

Qualifications

• Minimum 2+ years of Ocean export experience in freight forwarding (required)
• Experience in freight forwarding Ocean operations processes and procedures.
• Experience of bonded freight and cargo
• Excellent customer service and communication skills.
• Strong attention to detail and problem-solving abilities.
• Basic Software Skills (Ms. Office & Ms. Excel)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work authorization/security clearance requirements

• Must be eligible to work in the United States.
• Must pass TSA eligibility screening.

Job Type: Full-time

Schedule: 8-hour shift (Monday to Friday)