Ocean Import Agent

Expeditors International; Hidalgo (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Expeditors International, a global logistics company, is hiring for an Ocean Import role in the U.S. You will ensure timely movement of freight and accurate information, while delivering exceptional customer service in the Ocean Import Department.

You will track and trace files, enter data per OPS, coordinate with customers, brokers, and suppliers, and maintain compliance with government regulations. The position emphasizes accuracy, communication, and teamwork.

Qualifications

• 2+ years in Ocean and Air Import operations.
• Excellent customer service with internal and external stakeholders.
• Strong understanding of ocean import documentation.
• Proficient in English (written and spoken).
• Organized with good time-management.

Responsibilities

• Ensure timely freight flow and meet customer expectations.
• Enter data accurately into the operational system per OPS.
• Track and trace Ocean Import files daily.
• Utilize department dashboards daily.
• Send documents to customers or brokers for customs.
• Bill clients and vendors accurately per standards.
• Interact with customers to arrange shipments and service levels.
• Maintain good relationships with suppliers.
• Comply with government regulations; avoid fines.
• Review and update SOPs monthly.
• Meet KPIs per company procedures.
• Respond to emails within 1 hour and voicemails within 30 mins.
• Escalate problems to management when needed.
• Follow Accounting Do's and Don'ts.

Skills

Ocean Import Experience

Air Import Experience

Customer Service

Communication Skills

Attention to Detail

Microsoft Office

English Proficiency

Proactive Organization

Problem Solving

Documentation Knowledge

Tools

Excel

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Job Description

Scope of Position: Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow meeting customer expectations.
• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
• Track and Trace Ocean Import Files daily.
• Use Department Dashboards on daily basis.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
• Meet KPI standards in accordance with the Company’s procedures.
• Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external).
• Escalation of problems to Management and Supervisor when necessary.
• Follow Accounting Do’s and Don’ts

Personal Development

• Attend training classes when required.
• Complete mandatory training when required.
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Culture

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Minimum of 2 years in Ocean and Air Import experience.
• Must provide exceptional customer service internally and externally at all times.
• Must have complete understanding of ocean import documentation process.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Proficient level of Microsoft Office (Word, Excel etc)
• Must complete Dangerous Goods Certification within the first 6 months.
• Must be able proficient in English, both written and verbal.

Additional Information

All your information will be kept confidential according to EEO guidelines.